Builder Customer Service Rep

HomeTeam Pest Defense; Riverside (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee discounts

Employee stock purchase plan

Job summary

HomeTeam Pest Defense is hiring a Builder Customer Service Representative in Riverside, CA. You’ll deliver exceptional service to home builders and customers, handle service tickets, and support technicians with reports and scheduling.

Ideal candidates have at least 1 year of customer service experience, basic computer skills, and are comfortable using our telephone system. The role offers competitive pay, benefits, and opportunities for advancement within the company.

Qualifications

• 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
• Provide information to Home Builders/Supervisors/Vendors on our products and installations
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
• Execute regional and corporate reports
• Schedule builder services and resolve accounting questions
• Collect and reconcile payments received from Home Builders
• Maintaining good customer and builder relationships
• Escalate inquiries to managers as needed
• Resolve customer inquiries timely
• Communicate with Field Managers and Office Personnel about daily tasks
• Understand Taexx system, pricing, and services available

Skills

Customer service

Communication

Computer basics

Telephone usage

Education

High school diploma or GED

Tools

Telephone system

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.

Responsibilities

As a HomeTeam Builder Customer Service Representative, you can expect to:

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
• Provide information to Home Builders/Supervisors/Vendors on our products and installations
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
• Execute regional and corporate reports
• Schedule builder services and resolve accounting questions
• Collect and reconcile payments received from Home Builders
• Maintaining good customer and builder relationships
• Escalate to appropriate builder or customer inquiries to managers
• Able to resolve customer inquiries timely and consistently
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks
• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available

There's plenty of perks too!

• Competitive pay $$
• $19.50-$20 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

Minimum Requirements:

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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