Builder Launch & Success Specialist

Phoenix-Systems; Alpharetta (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

8 paid company holidays

401(k) with company match

Health, Dental and Vision Insurance

Short Term Disability

Long Term Disability

Employee Assistance Program

Life Insurance

Employee Discount

Free Alarm Monitoring

Monday - Friday daytime schedule

Job summary

Phoenix-Systems is seeking a Builder Success Coordinator to support builder partners across onboarding, community setup, and daily operations. You will coordinate scheduling, service support, system updates, and reporting, ensuring smooth launches and strong partner relationships.

The role collaborates with Builder Development, Sales, Operations, and Customer Success to prepare internal teams and drive successful community launches. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years of experience in builder services, scheduling, account management, project coordination, customer service, construction administration, operations support, or related fields.
• Strong communication, organization, problem-solving, and multitasking abilities.
• High School Diploma or GED required.
• Associate degree or equivalent experience preferred.
• Must be able to clear a background check and drug screening

Responsibilities

• Lead the onboarding and kickoff process for new builders and communities, coordinating plans, bids, and cross-functional team readiness.
• Act as the primary liaison for assigned builders, addressing daily inquiries, resolving operational issues, and attending builder community events as needed.
• Assist in developing materials and conducting product and technical training for builder designers, field reps, and partner teams.
• Coordinate project timelines, monitor jobsite readiness, and assist with scheduling to ensure builder commitments and service needs are met.
• Maintain accurate community records, product configurations, part numbers, and builder data in the CRM and internal operating systems.
• Track department KPIs and builder metrics to identify opportunities for revenue growth, improved builder satisfaction, and retention.

Skills

Communication

Organization

Problem-solving

Multitasking

Customer Service

Scheduling

Attention to Detail

Background Check

Education

High School Diploma or GED

Associate degree or equivalent experience preferred

Job description

Phoenix-Systems is seeking a Builder Success Coordinator to support builder partners across onboarding, community setup, and daily operations. You will coordinate scheduling, service support, system updates, and reporting, ensuring smooth launches and strong partner relationships.

The role collaborates with Builder Development, Sales, Operations, and Customer Success to prepare internal teams and drive successful community launches. Strong communication and organizational skills are essential.