Campaign Launch & Onboarding Lead

townsquareinteractive; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base salary

3 weeks PTO + 9 paid holidays (incl. 2

Volunteer Time Off

Health, Dental, Vision, and Pet Insurr

Job summary

Townsquare Interactive is seeking a Campaign Launch Specialist for our downtown Phoenix office. You will partner with Sales and Campaign Creation Specialists to ensure smooth post-sale handoffs and oversee campaign setup, edits, and launch readiness.

A Bachelor’s degree and strong client-facing communication are required, with bilingual English/Spanish preferred. The role emphasizes rapid onboarding, robust collaboration, and careful management of multiple campaigns to drive successful

Qualifications

• Bachelor's Degree required.
• Previous customer success or sales experience preferred.
• Strong communication skills with follow-up and attention to detail.
• Ability to prioritize and manage multiple clients simultaneously.
• Bilingual in English and Spanish preferred, not required.

Responsibilities

• Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
• Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
• Attend customer meetings to provide live edit support and address outstanding questions.
• Troubleshoot domain access and other technical or launch-related issues, working with internal teams to remove blockers.
• Manage inbound customer requests related to updates and changes to the initial website build.
• Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
• Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.
• Maintain clear, consistent communication with customers, Sales, and Campaign Creation Specialists.

Skills

Customer success

Sales experience

Communication skills

Follow-up

Attention to detail

Multitasking

Bilingual English/Spanish

Education

Bachelor's Degree

Job description

Townsquare Interactive is seeking a Campaign Launch Specialist for our downtown Phoenix office. You will partner with Sales and Campaign Creation Specialists to ensure smooth post-sale handoffs and oversee campaign setup, edits, and launch readiness.

A Bachelor’s degree and strong client-facing communication are required, with bilingual English/Spanish preferred. The role emphasizes rapid onboarding, robust collaboration, and careful management of multiple campaigns to drive successful