Buffet Kitchen Supervisor — Lead the OMG Experience

Top Concepts; Pigeon Forge (TN); Híbrido; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Top Concepts seeks a Kitchen Supervisor (PIC) for its buffet operations in Pigeon Forge, TN. You will oversee the buffet kitchen, ensure hot dishes, stocked stations, and a smooth guest experience while leading a small team and maintaining safety standards.

The role requires basic culinary training or experience, strong food safety knowledge, and the ability to coach staff in a fast-paced setting. Weekend, early morning shifts and holidays are included in scheduling.

Formación

• Basic culinary training or relevant kitchen experience
• Strong food safety and sanitation knowledge
• Ability to lead and motivate a small team
• Excellent communication with crew and managers
• Ability to handle fast-paced, high-pressure environment

Responsabilidades

• Supervise food preparation and buffet setup
• Keep dishes replenished to par through service
• Monitor food presentation and portion control
• Own opening and closing duties
• Help cook, clean and operate the Industrial Smoker
• Proctor training classes and coach team as needed
• Assign daily tasks and breaks; monitor performance
• Train new staff on buffet procedures and hygiene standards
• Enforce cleanliness standards per health regulations
• Track ingredient usage and manage stock levels
• Report low stock to management and assist with deliveries

Descripción del empleo

“PIC” Kitchen Supervisor — Buffet Boss of the Feud

So you want to run the kitchen? Grab your apron and your game face — this is the role that keeps the whole buffet fed, the whole crew fired up, and the whole crowd hollerin' for seconds.

As the PIC (Person-In-Charge), you're the ringmaster of Lumberjack Feud's buffet kitchen — the one making sure every dish is hot, every station is stocked, and every guest walks away with a real OMG Experience. This entry-level supervisory role is all about leading your team, keeping food safety locked down tight, running the Industrial Smoker like a pro, and keeping the buffet line moving smoother than a greased log roll. You will report directly to the Kitchen Manager.

➔ Supervise food preparation and buffet setup.

➔ Keep dishes replenished to par all through service — no empty pans on your watch.

➔ Monitor food presentation and portion control.

➔ Own the opening and closing duties, start to finish.

➔ Jump in and help with cooking and plating whenever the line needs you.

➔ Help cook, clean, and run the Industrial Smoker — this is where the magic (and the brisket) happens.

➔ Proctor training classes when called on — pass the torch to the next generation of kitchen crew.

➔ Guide and support your team using appropriate corrective action — coach 'em up, don't tear 'em down.

➔ Assign daily tasks and breaks, and keep an eye on performance.

➔ Train new staff on buffet procedures and hygiene standards.

➔ Keep the teamwork strong and the communication positive — plus quarterly IDLPs.

➔ Enforce cleanliness standards per health regulations, PPE included — no exceptions.

➔ Monitor food temperatures and storage practices like a hawk.

➔ Ensure proper labeling and rotation (FIFO — First In, First Out).

➔ Run routine cleanliness checks on equipment and workstations.

➔ Track ingredient usage and cut down on food waste.

➔ Report low stock levels to management before it becomes a problem.

➔ Help receive and check deliveries.

➔ Keep perishables and dry goods properly rotated and stored.

😋 CUSTOMER SERVICE SUPPORT — DELIVER THE OMG EXPERIENCE

➔ Handle buffet-related concerns fast — minimum of 5 guest surveys per seating.

➔ Keep every food station clean, stocked, and picture-ready.

➔ Coordinate with Box Office staff so service flows without a hitch.

➔ Resolve guest complaints with a smile and a solution.

➔ Know your allergens inside and out — full knowledge required, no guessing.

➔ Basic culinary training or relevant kitchen experience — smoker knowledge is a big plus.

➔ Solid knowledge of food safety and sanitation standards.

➔ Strong organizational and time management skills.

➔ The ability to lead and motivate a small team like a true team captain.

➔ Great communication with both your crew and your Managers on Duty.

➔ A fast-paced, under-pressure environment doesn't rattle you — it fuels you.

➔ Fast-paced buffet kitchen, full of action.

➔ Requires standing for long periods and heavy lifting — bring your stamina.

➔ Scheduling includes early mornings, evenings, weekends, and holidays

About Top Concepts

Top Concepts takes pride in Creating OMG Experiences for our employees, guests and community. We aim to equip, empower and encourage our team for ongoing success through internal programs and community involvement.