Business Unit Application Support

CorSource; Oregon (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

CorSource is seeking an experienced Application Support professional to ensure high availability and performance of critical systems. You will troubleshoot issues, collaborate with business units, and implement new features to enhance functionality.

The role emphasizes data integrity, documentation, and after-hours support for system upgrades and incidents, with opportunities to work cross-functionally across teams.

Qualifications

• Strong technical skills in application support and troubleshooting.
• Excellent analytical and problem-solving abilities.
• Ability to explain technical concepts to non-technical stakeholders.
• Willingness to provide after-hours support for system upgrades and incidents.
• Proficient in creating and maintaining detailed documentation.

Responsibilities

• Provide advanced application support to ensure system availability and performance.
• Collaborate with business units to understand needs and deliver tailored solutions.
• Identify and implement new features to improve functionality and user experience.
• Perform regular maintenance, updates, patches, and performance tuning.
• Develop and maintain user guides and training materials; assist in end-user training.
• Ensure data integrity and security within applications; manage access and permissions.
• Coordinate with vendors and stakeholders to resolve complex issues and outages.
• Research and resolve data integration and API-related problems; validate integration solutions.

Skills

Application support

System maintenance

Troubleshooting

Documentation

Data management

API integration

Vendor collaboration

Training

Communication

Tools

Microsoft Office

Job description

Provides comprehensive application support for the organization's critical systems. Performs advanced troubleshooting to resolve issues promptly, maintaining system performance, and implementing new features to meet the needs of the business unit. Ensures data integrity and security, resolves complex application issues, and partners with stakeholders to manage system integration processes. Collaborates with business unit stakeholders to understand their requirements and drive the systems forward ensuring high system availability, improving user satisfaction, and contributing to the overall efficiency of the business unit operations.

KEY RESPONSIBILITIES

• Application Support: Provides advanced level support for assigned application, troubleshooting issues and resolving them in a timely manner to ensure system availability. Monitor system performance and ensure optimal operation of application(s).
• Collaboration: Partners with the business unit(s) to understand their needs and provide tailored solutions. Act as a liaison between IT and the business unit to ensure effective communication and collaboration. Participate in regular meetings with stakeholders to discuss system performance and upcoming changes.
• Feature Implementation: Works with the business unit to identify and implement new features and enhancements that improve the functionality and user experience of the application/system. Coordinate with stakeholders to test new features to improve system capabilities. Evaluate the impact of new features on existing systems and workflow.
• System Maintenance: Perform regular maintenance tasks, including updates, patches, and performance tuning to keep platforms optimized and secure. Monitor system health and proactively address potential issues before they impact user.
• Training and Documentation: Develops and maintains documentation for assigned system(s), including user guides and training materials. Collaborates with Learning & Development to assist in the development of training programs for end-users, ensuring effective use of the systems. Additionally, provides informal training by addressing quick questions and offering general assistance to help users utilize the system correctly.
• Data Management: Ensures data integrity and security within applications, implementing best practices for data management. Monitors data quality and performs regular audits to identify and correct discrepancies. Manages data access and permissions to protect sensitive information.
• Issue Resolution & After-hours Support: Collaborates with vendors and internal stakeholders to resolve complex application issues. Provides support for necessary system downtime, updates, and other changes. Ensures a high level of service and support during normal operating times and after hours.
• System Integration: Researches and resolves data integration issues with other systems. Collaborate with vendors and internal stakeholders to address API-related problems. Tests and validates integration solutions to ensure data consistency and accuracy. Monitors and maintains integration processes to prevent disruption.

IDEAL CANDIDATE PROFILE

• Strong technical skills with experience in application support, system maintenance, and troubleshooting.
• Excellent analytical and problem-solving abilities with a track record of resolving application issues and improving system performance.
• Strong ability to explain technical concepts to non-technical stakeholders through written and verbal communication.
• Ability to provide after-hours support of applications due to system upgrades, testing, outages, and critical incidents.
• Proficient in creating and maintaining detailed documentation for applications, processes, and procedures.
• Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships. Able to establish credibility and rapport, partner collaboratively, and work successfully with members and employees at all levels of the organization.
• Strong written, verbal communication and interpersonal skills. Ability to establish and maintain positive and collaborative relationships. Ability to apply solid judgment, initiative, and tact in communications with members and coworkers.
• Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input and correspondence. Able to maintain high levels of confidentiality.
• Strong organization, planning and prioritization skills. Successful at balancing responsibilities to ensure completion by deadline.
• Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications.
• Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hour.