Bu

RiverValley Consulting Services; Owensboro (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision benefits

Paid time off + 9 holidays

Retirement plan options

Tuition reimbursement + CEUs

Clinical supervision

Wellness & EAP programs

Mileage reimbursement for travel

PSLF eligible employer

Job summary

RiverValley Consulting Services is seeking an administrative assistant to support a behavioral health clinic, based in Owensboro, KY. The role emphasizes patient intake, scheduling, and compassionate customer service.

Responsibilities include handling insurance verification, data entry into EHR, phone inquiries, and maintaining a welcoming office while upholding HIPAA guidelines. High school diploma or GED required; familiarity with mental health services preferred.

Qualifications

• High school diploma or GED required.
• Familiarity with mental health services preferred.
• Strong communication and customer service skills.
• Ability to type at least 40 words per minute.

Responsibilities

• Oversee day-to-day administrative tasks to ensure clinic operations run smoothly.
• Manage patient intake, verify insurance, complete forms, and enter data into the EHR.
• Coordinate patient appointments and maintain efficient scheduling.
• Answer phones, respond to inquiries, and direct calls to staff or clinicians.
• Maintain a clean, welcoming office environment.
• Greet clients and visitors in a professional manner and provide information on policies and services.
• Maintain patient confidentiality per HIPAA guidelines.
• Support clerical tasks including filing, photocopying and data entry.
• Assist with special projects and back-up for other staff as needed.

Skills

Customer service

Office software

EHR experience

Typing 40 wpm

HIPAA knowledge

Multitasking

Communication

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Position Title: Bu

Location: Owensboro, KY 42301

Description

Job Summary: Position will be based in Beaver Dam, Ky but occasional travel may be required

Ensures smooth operation of the clinic's administrative functions, including client intake, scheduling, and general office support with an emphasis on exceptional customer service in a compassionate and professional manner.

Essential Functions

• Oversee day-to-day administrative tasks, ensuring the clinic operates efficiently
• Manage patient intake process, including verifying insurance, completing necessary forms, and entering patient data into the electronic health record system
• Coordinate patient appointments and manage scheduling to ensure optimal workflow and minimal wait times
• Answer phones, respond to inquiries, and direct calls to appropriate staff or clinicians
• Maintain a clean and welcoming office environment
• Greet clients and visitors in a friendly and professional manner, ensuring they feel comfortable and informed
• Provide general information to clients regarding clinic policies, services, and resources
• Ensure that patient confidentiality is always maintained per HIPAA guidelines
• Support management with clerical tasks such as filing, photocopying, and data entry
• Assist with special projects and other duties as needed including back-up for other staff.
• Participation in skill enhancement activities.

Why Choose RiverValley?

RiverValley is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer

Qualifications

Education and Experience

• High school diploma/GED
• Familiarity with mental health services preferred

Knowledge and Skills

• Good knowledge of general office practice and business English
• Excellent organizational, multitasking, and time management skills
• Strong proficiency in office software (experience with electronic health record systems preferred)
• Strong customer service skills
• Ability to type at the rate of no less than 40 words per minute.
• Compassionate and empathetic demeanor, with a commitment to maintaining a positive, respectful, and professional atmosphere.

Position Type: Full Time

Travel Percentage: Occasional

Education Level: High School/GED

Job Shift: Day

Equal employment opportunity, including veterans and individuals with disabilities.