PSR - Beaver Dam Family Care

Ohio County Healthcare; Beaver Dam (KY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Beaver Dam Family Care in Beaver Dam, KY is seeking a Full-Time Medical Office Assistant. Responsibilities include front-desk management, appointment scheduling, billing support, and EMR data entry. Strong communication and organizational skills are essential.

Qualifications include a high school diploma or equivalent, with preferred 1 year of medical office experience and knowledge of medical terminology. Customer service excellence and multi-tasking are required to succeed in a fast-paced

Qualifications

• High school diploma or equivalent required for all positions.
• Preferred: 1 year of medical office experience and knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Responsabilités

• Open and close the office and manage front-desk operations.
• Answer phones and direct calls to appropriate departments.
• Schedule appointments and manage patient encounters in the EMR.
• Verify insurance eligibility and collect co-pays as needed.
• Assist with billing tasks and daily cash reconciliations.
• Communicate effectively with patients, families, and team members.

Connaissances

Customer service

Verbal & written communication

Organizational skills

Time management

Multitasking

Teamwork

Formation

High school diploma or equivalent

Description du poste

Job Details

Job Location: Beaver Dam Family Care - Beaver Dam, KY 42320, Position Type: Full Time, Job Shift: Days, POSITION TITLE: 196 PSR LOCATION: Clinical REPORTS TO: Vice President of Provider Practice REVISION DATE: May 2026

Qualifications

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
• REQUIRED: see above
• PREFERRED: N/A
• EXPERIENCE:
• REQUIRED: N/A
• PREFERRED: 1 year of medical office experience, Knowledge of medical terminology
• OTHER REQUIREMENTS OR LICENSURE: Customer service skills,
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong multi-tasking skills

Job Description

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.

Physical Demands & Working Environment

Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents).

Compliance and Regulatory Expectations

• OCH Code of Conduct
• OCH Policies and Procedures
• Scope of Practice within License/Certification.
• HIPAA and HIPAA Security Confidentiality Standards
• Workplace Safety
• Mandatory Training
• Annual Compliance Education

Essential Job Functions & Key Responsibilities

• Opening and closing the office
• Ensure waiting area is always neat
• Answering phones and directing to appropriate department/staff
• Create patient telephone encounters/actions/messages for other staff
• Scheduling appointments
• Screen patients for possible contagious illnesses and provide directions if patient should be seen via telemedicine
• Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
• Entering patient demographics into EMR
• Verification of insurance eligibility and benefits
• Obtain required forms (registration, health history, third party liability, NPP and consents)
• Identify insurance coverages and distinguish between primary, secondary and tertiary
• Obtain case in jury information for Workman’s Comp and MVA
• Check patient in and out
• Contact patients that no show or cancel/reschedule report from confirmation calls
• Live confirmation calls for upcoming appointments
• Obtain and enter referral information
• Mark no shows in daily schedules
• Scan demographic documents into the patients’ chart in EMR
• Report daily on no shows and rescheduling trends
• Open mail; distribute to appropriate individual/team
• Collect co-pays, TOS payments, prepayments and any outstanding balances
• Close out and balance cash drawer, complete bank deposit
• Balance daily transactions
• Run day end review and billing summary
• Work front end billing denials
• Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
• Read and comprehend patient billing to answer general questions
• General financial counseling: patient balances, payment options, setup payment plans
• Prep daily schedules and identify outstanding balances for upcoming appointments
• Have ability to communicate effectively (both verbal and written) with patients, physicians and other teammates
• Liaison between patient and clinical staff
• Additional tasks assigned by the Management

Qualifications (Again)

• EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
• REQUIRED: see above
• PREFERRED: N/A
• EXPERIENCE:
• REQUIRED: N/A
• PREFERRED: 1 year of medical office experience, Knowledge of medical terminology
• OTHER REQUIREMENTS OR LICENSURE: Customer service skills,
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong multi-tasking skills