Bruin Card Services – Student Worker

Belmont University; Nashville (TN); On-site; USD 13,638 - 19,424; Part time

Job summary

Belmont University is seeking a Student Employee to support Bruin Card Services and Auxiliary Services. The role includes front-line customer service, helping with physical and mobile Bruin Cards, and basic tech support for students, faculty, and staff.

Schedule is flexible around classes; preference for a minimum of 8 hours per week between 8:00 a.m. and 4:30 p.m., Monday to Friday. Prior customer service or office experience is a plus, with training provided.

Qualifications

• Customer service, retail, help desk, or office experience preferred.
• Interest in technology, mobile devices, or campus operations.
• Experience or interest with Apple and Android devices.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Strong attention to detail and ability to handle confidential information responsibly.

Responsibilities

• Bruin Card Services Support: serve as first point of contact, assist with mobile credential activation and wallet setup, issue cards, answer questions, verify identity, refer complex questions to supervisors.
• Administrative Support: answer phones, monitor email, data entry, and clerical tasks; maintain a clean, organized office.
• Auxiliary Services Support: assist with events and promotions; support other departments as needed; perform other duties.

Skills

Customer service experience

Technology interest

Mobile devices familiarity

Confidential information handling

Dependable and punctual

Independent + team work

Education

Belmont University student enrollment

Tools

Microsoft Office

Apple devices

Android devices

Job description

Employment Type

Student Employee

Hourly Rate

12.00

Special Note

All students are required to read the BU Student Employment Policy prior to submitting an application. All Federal Work-Study students should read the program rules and regulations located at http://www.belmont.edu/sfs/employment/fws.html

Primary Duties And Responsibilities

This position offers an excellent opportunity to gain hands‑on experience in customer service, technology support, and university operations while serving as a front‑line representative for Bruin Card Services within Auxiliary Services. Student workers provide exceptional customer service to students, faculty, and staff while supporting the University's ID card program.

Scheduling is flexible around class commitments; however, preference will be given to students who can work a minimum of 8 hours per week between 8:00 a.m. and 4:30 p.m., Monday through Friday.

Bruin Card Services Support

• Serve as the first point of contact for visitors to Bruin Card Services by providing friendly, professional customer service.
• Guide customers through mobile credential activation and wallet setup on supported devices.
• Print, issue, replace, and distribute physical Bruin Cards in accordance with university policies.
• Assist students, faculty, and staff with questions and basic troubleshooting regarding the use of physical and mobile Bruin Cards.
• Verify customer identity, accurately maintain departmental records, and safeguard confidential information.
• Refer complex technical, access control, or policy‑related questions to the Director of Bruin Card Services, Access Control, or other appropriate Auxiliary Services staff.

Administrative Support

• Answer phones, monitor departmental email, and respond to routine customer inquiries.
• Assist with record keeping, data entry, and other clerical tasks.
• Maintain a clean, organized, and welcoming office environment.
• Support office projects and process improvements as assigned.

Auxiliary Services Support

• Assist with special events, student orientations, and promotional activities.
• Provide support for other Auxiliary Services departments, including Dining Services, Mail Services, Bruin Bucks, Bruin Books, Vending, and the BruinShop, as departmental needs arise. Perform other duties as assigned.

Required Qualifications

• Previous customer service, retail, help desk, or office experience.
• Interest in technology, mobile devices, or campus operations.
• Experience or interest in working with Apple and Android mobile devices.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Strong attention to detail and ability to handle confidential information responsibly.
• Dependable, professional, and punctual.
• Ability to work independently while contributing to a collaborative team environment.

Required Education

Must be a currently enrolled Belmont University student.

Required Experience

Previous customer service or office experience is preferred but not required. Training will be provided.