Service Desk - Student Worker

Belmont University; Nashville (TN); On-site; USD 11,365 - 16,186; Part time

Job summary

Belmont University is offering a Student Employee position at their Service Desk in Nashville, TN. The responsibilities include handling equipment deliveries, basic troubleshooting of technology, and answering service calls. Candidates should have basic computer knowledge and be enrolled as students at Belmont University. The role involves physical tasks, like lifting equipment, and offers the chance to gain valuable experience in a supportive environment.

Qualifications

• Must be enrolled as a student at Belmont University.
• Familiarity with basic computer hardware and software is necessary.
• Ability to lift up to 50lbs is required.

Responsibilities

• Perform various tasks for the Service Desk.
• Answer phones and create service tickets to escalate to technicians.
• Walk indoors and outdoors as part of working conditions.

Skills

Basic computer knowledge

Operating systems familiarity

Microsoft Office proficiency

Troubleshooting skills

Education

Current student at Belmont University

Tools

Control panels

Monitors

Desktop and laptop computers

Job description

Employment Type Student Employee

Hourly Rate 10.00

Special Note: All students are required to read the BU Student Employment Policy prior to submitting an application. All Federal Work-Study students should read the program rules and regulations located at http://www.belmont.edu/sfs/employment/fws.html

Primary Duties And Responsibilities

• Perform various tasks for the Service Desk, including pick up and delivery of computer equipment, paper for Bruin Print stations, and basic troubleshooting of computer equipment and AV gear in classrooms.
• Student Worker will answer phones and create service tickets to be escalated to technicians.
• Working Conditions: Walking indoors and outdoors. Must be able to lift up to 50lbs.

Required Qualifications

• Basic computer knowledge.
• Software familiarity including operating systems, Microsoft Office, and various browsers.
• Hardware familiarity including monitors, control panels, desktop and laptop computers.
• Must be able to answer phones in a timely manner and follow workflow to create and escalated tickets.
• Training will be provided.

Required Education

Must be enrolled as a student at Belmont University. No specific department required, Computer Science is a plus.