Bronx Family Shelter Case Manager & Advocate

Lutheran Social Services of New York; New York (NY); On-site; USD 47,000 - 58,000; Full time

Job summary

Lutheran Social Services of New York is seeking a Case Manager in the Family Shelter program in Bronx, NY. You will manage a caseload of families, coordinate services and resources, and advocate for client wellness and autonomy.

The role requires a minimum of 2 years in human services, knowledge of homelessness-related issues, and the ability to navigate public benefit systems. Strong communication and confidentiality are essential.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years in human services.
• Experience with homelessness, HIV, substance abuse, mental illness, and entitlements is preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Carries a caseload of approximately 25 families.
• Meets weekly with participants on their caseload and as needed based on assessments.
• Links participants with providers and resources across health and human services.
• Assists families in navigating public assistance systems and ensures benefits are active.
• Maintains confidential, audit-ready participant records and progress notes.
• Collaborates with Housing Specialist to determine exit strategy.
• Represents the agency's mission and ethics in all duties.

Skills

Communication skills

Time management

Flexible schedule

Therapeutic relationships

Cultural sensitivity

MS Office

CARES system

Bilingual EN/ES

Education

Bachelor's Degree preferred

Job description

Lutheran Social Services of New York is seeking a Case Manager in the Family Shelter program in Bronx, NY. You will manage a caseload of families, coordinate services and resources, and advocate for client wellness and autonomy.

The role requires a minimum of 2 years in human services, knowledge of homelessness-related issues, and the ability to navigate public benefit systems. Strong communication and confidentiality are essential.