Bronx Family Connection & Behavioral Health Navigator

Partnership for After School Education (PASE); New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

CASES (Center for Alternative Sentencing and Employment Services) in the Bronx seeks a Family Connection Specialist for its Expedited Engagement Program. You will outreach to young adults 18-25 and families, assess needs, provide psychoeducation, and connect to behavioral health, housing, education, employment, and other community resources.

The role uses trauma-informed, culturally responsive, person-centered approaches and requires community-based fieldwork across Bronx neighborhoods.

Qualifications

• Bachelor's degree in social work, psychology, human services or a related field.
• Experience working with young adults, families, and/or individuals with mental health concerns or social service needs.
• Knowledge of community-based behavioral health services and local resources.
• Ability to engage reluctant individuals and build relationships across diverse populations.
• Strong communication, organizational, and problem-solving skills.
• Willingness to travel across the Bronx and NYC communities.

Responsibilities

• Conduct timely outreach to individuals and families referred to the Expedited Engagement Program within program timelines.
• Engage young adults (18-25) and families via phone, in-person, and community-based outreach.
• Build rapport and trust with individuals hesitant to engage in services.
• Conduct needs assessments to identify behavioral health concerns and barriers to care.
• Develop engagement and service linkage plans with individuals based on needs and goals.
• Provide psychoeducation about mental health, trauma, racism, and social determinants of health.
• Develop and facilitate psychoeducational workshops and community education opportunities.
• Link individuals to mental health, substance use, medical, housing, education, employment, and other services.
• Assist with referrals, eligibility, scheduling, and overcoming barriers to care.
• Provide advocacy and follow-up to support continuity of care.
• Engage family members and supports to strengthen engagement with services.
• Maintain program records and contribute to required reports and quality improvement.

Skills

Engagement with diverse populations

Strong communication skills

Community outreach

Advocacy and follow-up

Trauma-informed approach

Cultural responsiveness

Education

Bachelor's degree in social work, psychology, human services or related field

Tools

Salesforce

Electronic documentation systems

Job description

CASES (Center for Alternative Sentencing and Employment Services) in the Bronx seeks a Family Connection Specialist for its Expedited Engagement Program. You will outreach to young adults 18-25 and families, assess needs, provide psychoeducation, and connect to behavioral health, housing, education, employment, and other community resources.

The role uses trauma-informed, culturally responsive, person-centered approaches and requires community-based fieldwork across Bronx neighborhoods.