Bronx Family Connection & Service Linkage Specialist

CASES; New York (NY); Hybrid; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Vacation and Paid Time Off – starting

12 Paid Holidays per year

403b Retirement plan with matching up

Job summary

CASES (Center for Alternative Sentencing and Employment Services) seeks a Family Connection Specialist for its Bronx Expedited Engagement Program. The FCS will engage young adults ages 18-25 and their families, assess needs, provide psychoeducation, and connect them to behavioral health, housing, education, employment, and community resources.

The role emphasizes culturally responsive, trauma-informed, person-centered practices.

Qualifications

• Bachelor's degree required in social work, psychology, human services or related field.
• Experience engaging young adults and families in behavioral health settings.
• Knowledge of trauma-informed, culturally responsive practices.
• Strong communication, organizational and problem-solving abilities.
• Ability to travel across Bronx and NYC communities for outreach.

Responsibilities

• Conduct timely outreach to individuals and families referred to the Expedited Engagement Program within required timeframes.
• Engage young adults and families through calls, in-person meetings, and community-based outreach.
• Build rapport and address barriers to engaging in behavioral health and social services.
• Develop engagement and service linkage plans with individuals based on needs and goals.
• Provide psychoeducation on mental health, trauma, racism, and social determinants of health.
• Link individuals to mental health, housing, education, employment, and other services.
• Document outreach, referrals, and outcomes accurately in CASES systems.

Skills

Engagement outreach

Cultural sensitivity

Communication skills

Trauma-informed approach

Problem solving

Interpersonal skills

Education

Bachelor's degree in social work, psychology, human services or a related field

Tools

Salesforce or similar platforms

Job description

CASES (Center for Alternative Sentencing and Employment Services) seeks a Family Connection Specialist for its Bronx Expedited Engagement Program. The FCS will engage young adults ages 18-25 and their families, assess needs, provide psychoeducation, and connect them to behavioral health, housing, education, employment, and community resources.

The role emphasizes culturally responsive, trauma-informed, person-centered practices.