Brokerage Support Specialist (Series 7) - Client Complaints

Dexian; Charlotte (NC); On-site; USD 41,328 - 44,083; Full time

Job summary

A financial services firm in Charlotte, NC is seeking candidates with an active Series 7 License for a 12-month position. The role involves managing escalated client inquiries, resolving complex complaints, and ensuring compliance with regulations. Candidates must have at least 6 months of customer contact in a financial environment and familiarity with brokerage support. This position emphasizes a client service focus, showcasing the ability to listen to customer needs and offer effective solutions.

Qualifications

• 6+ months of Customer Contact in a Financial Services Environment.
• FINRA SIE and Series 7 examinations required.

Responsibilities

• Research and resolve escalated inquiries and complaints.
• Determine appropriate course of action for complex transactions.
• Provide information related to escalated inquiries and complaints.

Skills

Customer Contact in Financial Services

Complaint handling

Client service focus

Job description

A financial services firm in Charlotte, NC is seeking candidates with an active Series 7 License for a 12-month position. The role involves managing escalated client inquiries, resolving complex complaints, and ensuring compliance with regulations. Candidates must have at least 6 months of customer contact in a financial environment and familiarity with brokerage support. This position emphasizes a client service focus, showcasing the ability to listen to customer needs and offer effective solutions.