Brokerage Operations Manager, Road US – Lead & Optimize

DSV Air & Sea Inc.; Lancaster (TX); On-site; USD 90,000 - 105,000; Full time

Job summary

DSV - Global Transport and Logistics in Lancaster, TX, seeks a Manager, Brokerage Operations, Road US to lead daily trucking brokerage activities, optimize load planning, and ensure safety, service excellence, and profitability.

You will coach staff, analyze KPIs, and partner with Sales and Customer Service to deliver on commitments. Strong leadership, regulatory knowledge, and proficiency with a TMS are essential.

Qualifications

• 5+ years of experience in truck brokerage, transportation management, or 3PL with strong understanding of FTL, LTL, and spot market operations.
• 3-5 years of leadership experience in an operations or dispatch management capacity.
• Bachelor's degree preferred; equivalent combination of education and industry experience accepted.

Responsibilities

• Lead and manage the daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on-time performance.
• Monitor workflow to ensure freight is executed according to customer requirements, cost expectations, and company policies.
• Support, coach, and develop operations staff to strengthen performance, collaboration, and accountability.
• Analyze key performance metrics (margin, cost per load, carrier utilization, service levels) and implement actions to improve results.
• Collaborate closely with Sales and Customer Service to ensure seamless handoffs, customer satisfaction, and issue resolution.
• Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.
• Identify and implement process improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
• Ensure compliance with company safety standards, DOT regulations, and industry best practices.
• Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.
• Other duties and projects as assigned

Skills

Leadership

Communication

Data analysis

Transportation regulations

Lean

Organization

Education

Bachelor's degree preferred

Equivalent combination of education and industry experience accepted

Tools

Transportation Management Systems (TMS)

Excel for data analysis

Job description

DSV - Global Transport and Logistics in Lancaster, TX, seeks a Manager, Brokerage Operations, Road US to lead daily trucking brokerage activities, optimize load planning, and ensure safety, service excellence, and profitability.

You will coach staff, analyze KPIs, and partner with Sales and Customer Service to deliver on commitments. Strong leadership, regulatory knowledge, and proficiency with a TMS are essential.