Road Freight Brokerage Manager — US Operations

DSV Road GmbH; Lancaster (TX); On-site; USD 90,000 - 105,000; Full time

Job summary

DSV Road GmbH in Lancaster, TX is seeking a Manager, Brokerage Operations to lead the day-to-day trucking brokerage activities. You will optimize load planning, carrier utilization, and drive service excellence while coordinating with sales and customer service to ensure timely deliveries and profitability.

The role requires 5+ years in truck brokerage or 3PL, 3–5 years of leadership, and a bachelor's degree or equivalent experience.

Qualifications

• 5+ years of truck brokerage, transportation management, or 3PL experience.
• 3–5 years of leadership in operations or dispatch management.
• Bachelor’s degree preferred; equivalent combination of education and industry experience accepted.
• Proven leadership with a hands-on, results-oriented management style.
• Strong communication and relationship-building across internal teams, customers, and carrier networks.
• Analytical thinker able to interpret data, identify trends and implement improvements.
• Solid understanding of transportation regulations and brokerage operations.
• Proficiency in TMS and Excel for data analysis.

Responsibilities

• Lead and manage the daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on-time performance.
• Monitor workflow to ensure freight is executed according to customer requirements, cost expectations, and company policies.
• Support, coach, and develop operations staff to strengthen performance, collaboration, and accountability.
• Analyze key performance metrics (margin, cost per load, carrier utilization, service levels) and implement actions to improve results.
• Collaborate closely with Sales and Customer Service to ensure seamless handoffs, customer satisfaction, and issue resolution.
• Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.
• Identify and implement process improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
• Ensure compliance with company safety standards, DOT regulations, and industry best practices.
• Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.
• Other duties and projects as assigned

Skills

Leadership

Communication

Relationship building

Analytical thinking

Education

Bachelor's degree preferred

Tools

Transportation Management Systems (TMS)

Microsoft Excel

Job description

DSV Road GmbH in Lancaster, TX is seeking a Manager, Brokerage Operations to lead the day-to-day trucking brokerage activities. You will optimize load planning, carrier utilization, and drive service excellence while coordinating with sales and customer service to ensure timely deliveries and profitability.

The role requires 5+ years in truck brokerage or 3PL, 3–5 years of leadership, and a bachelor's degree or equivalent experience.