Broker Support & Onboarding Specialist

CommunityCare, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The CommunityCare team in Tulsa, OK is seeking a dedicated Broker Support specialist to assist brokers and agents by email and phone, handling billing, eligibility, claims, and benefit verification. You will work closely with cross-functional teams to provide accurate, timely resolutions and uphold the company's member-first culture.

This role emphasizes customer service, strong communication, and collaboration, with a focus on data accuracy and timely responses.

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant and progressive experience; or an equivalent combination of education and job-related experience.
• Health care contact center experience preferred.

Responsibilities

• Manage Broker Support shared mailbox and coordinate with cross-functional teams to resolve billing, invoicing, eligibility, claims, and benefit verification inquiries.
• Respond to broker inquiries via phone and email, providing effective solutions.
• Develop and maintain relationships to verify enrollment and contracting information; obtain missing documentation.

Skills

Customer service

Excel

Communication

Organization

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

The CommunityCare team in Tulsa, OK is seeking a dedicated Broker Support specialist to assist brokers and agents by email and phone, handling billing, eligibility, claims, and benefit verification. You will work closely with cross-functional teams to provide accurate, timely resolutions and uphold the company's member-first culture.

This role emphasizes customer service, strong communication, and collaboration, with a focus on data accuracy and timely responses.