Broker Success & Support Specialist

TickPick LLC; Northern (KY); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan Contribution

Life Insurance

Paid Time Off

Family Leave

Training & Development

Live Event Stipend

Job summary

TickPick, LLC is looking for a Broker Support Specialist to respond to broker inquiries, process refunds/credits, and withhold seller payments while maintaining broker relationships. You will help resolve buyer-seller issues, adjust broker data in software, and identify process improvements.

The role requires 1+ year in customer service or sales, strong communication skills, and a willingness to work weekends and some nights.

Qualifications

• Minimum of 1+ years of customer service, sales or client relations experience.
• Bachelor degree preferred.
• Excellent written and verbal communication skills.
• Technologically savvy and comfortable with broker software.

Responsibilities

• Respond to broker inquiries via email and phone in a professional and timely fashion.
• Process refunds or credits and withhold seller payments.
• Mitigate issues between buyers and sellers and de-escalate where necessary.
• Understand broker software, making administrative changes for brokers as needed.
• Identify operational areas of improvement and provide feedback on solutions.
• Assist with venue mapping corrections delegated by the mapping team.

Skills

Customer service

Sales or client relations

Multitasking

Excellent written and verbal comms

Technologically savvy

Education

Bachelor's degree preferred

Tools

Zendesk

G-Suite

Excel

Job description

TickPick, LLC is looking for a Broker Support Specialist to respond to broker inquiries, process refunds/credits, and withhold seller payments while maintaining broker relationships. You will help resolve buyer-seller issues, adjust broker data in software, and identify process improvements.

The role requires 1+ year in customer service or sales, strong communication skills, and a willingness to work weekends and some nights.