Broker Experience Associate

TickPick LLC; Northern (KY); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan Contribution

Life Insurance

Paid Time Off

Family Leave

Training & Development

Live Event Stipend

Job summary

TickPick, LLC is looking for a Broker Support Specialist to respond to broker inquiries, process refunds/credits, and withhold seller payments while maintaining broker relationships. You will help resolve buyer-seller issues, adjust broker data in software, and identify process improvements.

The role requires 1+ year in customer service or sales, strong communication skills, and a willingness to work weekends and some nights.

Qualifications

• Minimum of 1+ years of customer service, sales or client relations experience.
• Bachelor degree preferred.
• Excellent written and verbal communication skills.
• Technologically savvy and comfortable with broker software.

Responsibilities

• Respond to broker inquiries via email and phone in a professional and timely fashion.
• Process refunds or credits and withhold seller payments.
• Mitigate issues between buyers and sellers and de-escalate where necessary.
• Understand broker software, making administrative changes for brokers as needed.
• Identify operational areas of improvement and provide feedback on solutions.
• Assist with venue mapping corrections delegated by the mapping team.

Skills

Customer service

Sales or client relations

Multitasking

Excellent written and verbal comms

Technologically savvy

Education

Bachelor's degree preferred

Tools

Zendesk

G-Suite

Excel

Job description

Who We Are:

Same Seats. Better Prices.

Among the fastest growing technology companies, TickPick is reshaping the secondary ticket marketplace, putting money back in the wallets of live event-goers. Since inception, we have saved our customers over $55 million in service fees. Our BestPrice Guarantee backs up our promise to deliver better prices than our competition.

For the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50.

If you are passionate about concerts, sports, or theater, and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a lean, high-output engineering team committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.

What You'll Do:

In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers.

• Respond to broker inquiries via email and phone in a professional and timely fashion;
• Process refunds or credits and withhold seller payments;
• Mitigate issues between buyers and sellers and de-escalate where necessary;
• Understand broker software, making administrative changes for brokers as needed;
• Identify operational areas of improvement and provide feedback on solutions;
• Assist with venue mapping corrections delegated by the mapping team.
• Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon
• This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and some nights.
• Minimum of 1+ years of customer service, sales or client relations experience
• Bachelor Degree preferred
• Excellent written and verbal communication skills
• Technologically savvy
• Highly skilled at multitasking
• Live event ticketing software knowledge preferred

Proficient using:

• Zendesk (or similar software);

• G-Suite

• Excel

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan Contribution (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Holidays)

• Family Leave (Maternity, Paternity)

• Training & Development

• $100 Monthly Stipend to Attend Live Events

The estimated pay range for this role, based in New York City, is $45,000 - $52,000 ($22-$25 per hour). Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Diversity at TickPick:

At TickPick, we know that diversity of all types, in an environment that pursues equity and inclusion, strengthens our organization's culture. When our employees are representative of the communities we serve, with diversity in demographics and a broad set of backgrounds, we provide a superior experience for both our customers and our employees. Fostering an open and supportive environment where our employees are empowered and encouraged to bring their whole selves to the table enables TickPick to thrive. The diverse approaches and collaborative problem solving that result enable us to provide an innovative, nimble, and creative marketplace for our customers and sellers. This belief is central to who we are and what we do, and we are proud of it.

TickPick, LLC is proud to be an equal opportunity employer open to all qualified candidates regardless of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, marital status, citizenship status, military status, protected veteran status or any other category protected by law.