Live Event Fulfillment Specialist

TickPick; United States; On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan Contribution (401k,IRA

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick &H

Family Leave (Maternity, Paternity)

Training & Development

$100 Monthly Stipend to Attend Live  -

Job summary

TickPick in New York City is seeking a Fulfillment Specialist to manage transaction fulfillment on our platform and oversee delivery in line with TickPick’s SOP.

The role requires 1+ year of operational experience, strong multitasking and clear communication, and proficiency with ticketing software, G-Suite and spreadsheets. Bachelor degree preferred; candidates located in NY, NJ, NC, TX, TN or OR are encouraged to apply. Weekend and night availability is required.

Qualifications

• Bachelor degree preferred
• 1+ years of operational experience
• Highly skilled at multitasking
• Clear communicator
• Technologically savvy, proficient in using: Ticketing software, G-Suite, Google Sheets / Excel
• Ticketing experience is a plus

Responsibilities

• Handle fulfillment of transactions placed on the TickPick platform
• Oversee the fulfillment of ticket sales to ensure delivery that follows TickPick’s SOP
• Cancel, replace, or refund ticket sales as needed
• Take action on unconfirmed and rejected orders within a timely manner
• Submit and oversee retransfer requests
• Make outbound calls and send email follow ups to buyers/sellers to assist with handing fulfillment needs
• Understand the various transfer platforms and transfer tickets when needed
• Complete related tasks as assigned by the Fulfillment Manager
• Work closely with the Broker Relations department to identify low performing sellers, and resolve issues as they arise
• Quick decision making regarding the cancellation or replacement of unfulfilled sales of an unlimited dollar amount
• Arbitrating fulfillment disputes between buyers and sellers

Skills

Multitasking

Clear communicator

Ticketing software

G-Suite

Google Sheets

Excel

Education

Bachelor degree preferred

Tools

Ticketing software

Google Sheets / Excel

Job description

TickPick in New York City is seeking a Fulfillment Specialist to manage transaction fulfillment on our platform and oversee delivery in line with TickPick’s SOP.

The role requires 1+ year of operational experience, strong multitasking and clear communication, and proficiency with ticketing software, G-Suite and spreadsheets. Bachelor degree preferred; candidates located in NY, NJ, NC, TX, TN or OR are encouraged to apply. Weekend and night availability is required.