Broker Experience & Success Specialist

TickPick; United States; On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & V​

Retirement Plan Contribution (401k, 1R

Job summary

TickPick is a fast-growing online ticket marketplace based in the United States. We’re looking for a broker support specialist to respond to inquiries, maintain broker relationships, and help ensure accurate processing of refunds and seller payments.

This full-time role requires weekend and some nights work, with a base salary range in NYC and a strong emphasis on customer service, communication, and technical proficiency with broker software.

Qualifications

• Minimum 1+ years of customer service, sales or client relations experience.
• Bachelor Degree preferred.
• Excellent written and verbal communication skills.
• Technologically savvy.
• Highly skilled at multitasking.
• Live event ticketing software knowledge preferred.

Responsibilities

• Respond to broker inquiries via email and phone in a professional and timely fashion.
• Process refunds or credits and withhold seller payments.
• Mitigate issues between buyers and sellers and de-escalate where necessary.
• Understand broker software, making administrative changes for brokers as needed.
• Identify operational areas of improvement and provide feedback on solutions.
• Assist with venue mapping corrections delegated by the mapping team.

Skills

Customer service

Communication

Multitasking

Tech savvy

Broker relationships

Attention to detail

Education

Bachelor Degree preferred

Tools

Zendesk

G-Suite

Excel

Job description

TickPick is a fast-growing online ticket marketplace based in the United States. We’re looking for a broker support specialist to respond to inquiries, maintain broker relationships, and help ensure accurate processing of refunds and seller payments.

This full-time role requires weekend and some nights work, with a base salary range in NYC and a strong emphasis on customer service, communication, and technical proficiency with broker software.