Broadcast IT Support Technician — Onsite 24/7 Ops

Nexstar Media Group, Inc.; Chicopee (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Nexstar Media Group, Inc. in Springfield, MA seeks an IT Support Specialist to maintain, troubleshoot, and support IT systems and network infrastructure in a 24/7 broadcast environment.

You will install/configure Windows workstations/servers, manage MEC, support Microsoft 365 and Active Directory, perform preventive maintenance, and collaborate with Broadcast Engineering and corporate IT to ensure reliability.

Qualifications

• Technical degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Working knowledge of Windows operating systems, computer hardware, basic server administration, and networking fundamentals.
• Experience with software installation, patch management, system maintenance, and technical troubleshooting.
• Ability to perform basic Ethernet cabling tasks, including RJ45 connector termination, and ability to work with fiber optic cabling.
• Strong organizational, documentation, and communication skills, with the ability to work independently and prioritize time-sensitive issues.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows workstations, servers, software, and peripherals.
• Utilize endpoint management solutions, including ManageEngine Endpoint Central (MEC), for security updates, software deployments, scheduled reboots, and patch compliance monitoring.
• Support Microsoft 365, Active Directory, user accounts, access permissions, and Bitwarden password management deployment and ongoing support.
• Perform preventative maintenance, system upgrades, and hardware replacements.
• Work closely with corporate IT to troubleshoot network connectivity, IP addressing, DHCP, DNS, and related infrastructure issues.
• Assist with network infrastructure installation and maintenance, including Ethernet cabling, RJ45 connector termination, and fiber optic cable installation and handling.
• Maintain clean, organized cable management throughout the facility, including equipment racks, patch panels, and workstations.
• Assist with network monitoring and proactively identify potential infrastructure issues.
• Provide IT support for computer-based broadcast systems, media management platforms, and operational workstations.
• Coordinate maintenance and upgrades with Broadcast Engineering to minimize disruptions to live broadcasting.
• Participate in cross-training to develop familiarity with broadcast technologies and workflows while sharing IT knowledge and technical skills with Broadcast Engineering personnel.
• Maintain accurate IT asset inventories and documentation of system configurations, maintenance activities, and troubleshooting procedures.
• Track system health, patch compliance, and maintenance schedules, providing updates to Management as needed.
• Identify opportunities to improve system security, reliability, and operational efficiency.

Skills

Windows OS

Networking fundamentals

Patch management

Troubleshooting

Active Directory

Microsoft 365

Bitwarden

Endpoint management

Fiber optic cabling

RJ45 cabling

Education

Technical degree in IT/CS or equivalent

Tools

ManageEngine Endpoint Central

SolarWinds

WhatsUp Gold

PRTG

Microsoft 365

Active Directory

Job description

Nexstar Media Group, Inc. in Springfield, MA seeks an IT Support Specialist to maintain, troubleshoot, and support IT systems and network infrastructure in a 24/7 broadcast environment.

You will install/configure Windows workstations/servers, manage MEC, support Microsoft 365 and Active Directory, perform preventive maintenance, and collaborate with Broadcast Engineering and corporate IT to ensure reliability.