Broadcast IT Technician — Frontline Tech & On-Call Support

Nexstar Media Group Inc.; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Nexstar Media Group, Inc. is seeking an IT Technician to provide frontline and intermediate technical support across broadcast, production, and business technology systems.

The role bridges traditional IT support with broadcast engineering, ensuring reliable operation of computers, software, networks, and media workflows. The candidate will troubleshoot user issues, support critical production systems, and collaborate with News, Production and Sales teams.

Qualifications

• Technical degree in Information Systems, Digital Electronics, Broadcasting or a related field, or equivalent work experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and Wi‑Fi.
• Ability to communicate effectively with both technical and non-technical users.
• Fluency in English Strong troubleshooting and customer service skills.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Provide Tier 1 and Tier 2 support for broadcast and corporate technology systems via ticketing, phone, email, or in-person. Troubleshoot workstation, software, printer, mobile, and peripheral issues; configure and maintain desktops, laptops, monitors, and user hardware.
• Perform basic network troubleshooting for wired and wireless systems; support IP-based broadcast and production technologies; coordinate with engineering to resolve infrastructure issues.
• Assist with software deployment, updates, patch management, equipment installation, testing, and system upgrades; manage user accounts and permissions; document issues and resolutions; monitor system health and escalate to Broadcast Engineers when needed; participate in after-hours support and on-call rotations; support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.

Skills

Windows

Microsoft 365

Networking

Troubleshooting

Communication

Customer Service

Education

Technical degree in Information Systems or related field

Tools

Ticketing Systems

Job description

Nexstar Media Group, Inc. is seeking an IT Technician to provide frontline and intermediate technical support across broadcast, production, and business technology systems.

The role bridges traditional IT support with broadcast engineering, ensuring reliable operation of computers, software, networks, and media workflows. The candidate will troubleshoot user issues, support critical production systems, and collaborate with News, Production and Sales teams.