Broadband Technician 1

Armstrong; Rising Sun (MD); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage

Company vehicle

Free/discounted services

Benefits from day one

Paid time off

Job summary

Armstrong is seeking a motivated Broadband Technician to install, troubleshoot, and repair our internet and telephone services for residential and commercial customers. You will work with fiber-optic technology in a fast-paced hands-on environment and participate in on-call shifts.

The role requires a valid driver’s license, a high school diploma, and a customer-first approach to problem-solving. BPI certification within 12 months is desired; lifting up to 50 pounds is necessary.

Qualifications

• Valid driver’s license is required.
• High school diploma; IT/electronics coursework is a plus.
• Customer-first approach to problem-solving and safety awareness.

Responsibilities

• Install and troubleshoot voice and data services using test equipment and following safety guidelines.
• Maintain vehicle inventory and safety compliance.
• Perform physical tasks like climbing, digging, and drilling as needed, following safety protocols.
• Provide timely paperwork and feedback to help improve services.
• Participate in on-call and shift work as required.

Skills

Customer service

Problem-solving

Safety awareness

Education

High school diploma

IT/electronics coursework (plus)

Job description

Join a Leader in Technology & Customer Service! At Armstrong Utilities, we’ve been delivering cutting-edge cable and internet services since connecting our first customers in Butler, Pennsylvania, in 1963. From offering just nine channels back then to now providing hundreds of viewing options, blazing-fast High-Speed Internet, telephone services, and a wide range of business products, we’ve always stayed ahead of the curve. Our state-of-the-art broadband network, powered by fiber optics, ensures our customers get the latest technology with unmatched reliability.

Armstrong’s success has always come down to one thing: our people. Our team is nationally recognized for customer service excellence, and we take pride in knowing that dedication to our customers has kept us a leader in the industry for over 50 years.

WHY JOIN ARMSTRONG?

• Be part of an innovative leader. Armstrong has consistently been at the forefront of the telecommunications industry.
• Make a real impact. You\'ll be providing essential services in a fiber-based GPON environment, ensuring that homes and businesses stay connected.
• Grow with us. We invest in our team’s development through training opportunities and hands-on experience in advanced technologies.

Perks & Benefits

• Competitive hourly wage, with free/discounted Armstrong services.
• Enjoy the convenience of a company vehicle for your daily commute! Drive to and from home without the hassle, making your work-life balance even better.
• A comprehensive benefits package, including medical, dental, vision, 401k, and more – effective from day one.
• Generous paid time off and holiday schedule.

About The Role

We’re looking for a motivated Broadband Technician to join our team. In this role, you’ll be responsible for the installation, troubleshooting, and repair of our Internet and telephone services for both residential and commercial customers. You’ll work with cutting-edge fiber-optic technology in a fast-paced, hands-on environment.

What You’ll Do

• Install and troubleshoot voice and data services, using the latest test equipment and following our safety and installation guidelines.
• Maintain vehicle inventory and safety compliance.
• Handle physical tasks like climbing, digging, and drilling as needed, while adhering to all safety protocols.
• Provide timely, detailed paperwork and feedback to help improve our services.
• Stay ahead of trends through continuous training and development.
• Participate in on-call and shift work as required.

Who We’re Looking For

• Valid driver’s license.
• High school diploma (advanced education in IT, electronics, or a related field is a plus!).
• A customer-first approach to problem-solving.
• Ability to pass BPI certification within 12 months.
• Physical ability to bend, climb, sit, and lift over 50 pounds, and work in various weather conditions.

READY TO MAKE A DIFFERENCE?

At Armstrong, we don’t just build networks – we build communities. If you’re ready to join a team that’s committed to both innovation and customer satisfaction, we’d love to hear from you!

Armstrong is an Equal Opportunity Employer