BRM/ Engagement Manager (1157604)

The Judge Group; Pennsylvania; On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement savings plan

Paid time off & holidays

Professional growth opportunities

Job summary

The Judge Group is seeking an Engagement Manager to own and strengthen strategic customer relationships across business and IT within the United States. The role is based in Center Valley, PA / Edison, NJ and involves leading governance forums, driving growth, and delivering measurable value.

You will partner with sales, delivery, and partner teams to align transformation roadmaps with client priorities, manage revenue growth, and oversee cross-functional initiatives in Applications, Cloud, Data

Qualifications

• Significant experience in Client Services, Consulting, Account Management, Business Development, or Digital Transformation.
• Deep knowledge of the MedTech industry and regulatory landscape.
• Experience with executive governance, strategic account planning and value realization.

Responsibilities

• Own and strengthen strategic relationships with customer stakeholders across business and technology functions.
• Lead executive governance forums, business reviews, and strategic planning discussions.
• Drive account revenue growth, pipeline, and cross-sell opportunities.
• Ensure measurable business value realization across engagements and programs.
• Collaborate across Applications, Infrastructure, Cloud, Data & AI, and Consulting teams.

Skills

Strategic account mgmt

Business development

Client services

Digital transformation

Executive stakeholder mgmt

Education

Bachelor of Computer Science

Tools

TrackWise Digital

Veeva

SAP S/4HANA

ServiceNow

CRM platforms

Job description

Location: DeSales University, PA
Salary: $160,000.00 USD Annually - $175,000.00 USD Annually
Description
Job Title: BRM/ Engagement Manager
Location: Center Valley, PA / Edison, NJ
Employment: Fulltime
Job Description
Role The Engagement Manager will own and strengthen strategic customer relationships across business and IT functions within the United States.
Key Responsibilities Strategic Account Leadership
Own and strengthen strategic relationships with customer stakeholders across business and technology functions.
Serve as the primary engagement leader for designated customer business units and functions.
Develop trusted advisor relationships with customer executives, business leaders, and functional stakeholders.
Lead executive governance forums, business reviews, and strategic planning discussions.
Collaborate with consulting, sales, delivery, and partner teams to align growth strategies with customer priorities.
Client Relationship Management Establish and maintain executive-level relationships with customer leadership.
Understand customer business objectives, strategic priorities, and organizational goals.
Drive customer satisfaction, stakeholder engagement, and long-term business partnerships.
Ensure measurable business value realization across engagements and transformation programs.
Account Growth & Business Development Own revenue growth objectives and pipeline generation within the assigned customer portfolio.
Identify white-space opportunities and develop proactive account growth strategies.
Lead opportunity qualification, solution positioning, proposal development, and executive presentations.
Drive cross-selling and up-selling opportunities across Applications, Infrastructure, Cloud, Data & AI, Engineering, and Consulting services.
Support contract renewals, account expansion, commercial discussions, and strategic deal pursuits.
Governance & Service Excellence Ensure effective governance across ongoing engagements and transformation initiatives.
Conduct executive business reviews focused on business outcomes, innovation, risk management, and value delivered.
Monitor account health, customer feedback, operational performance, and financial metrics.
Proactively identify and manage risks, issues, and customer concerns through appropriate governance mechanisms.
Strategic Transformation Partner with customer leadership teams to define technology roadmaps and transformation agendas.
Bring industry best practices, MedTech insights, and innovation-led solutions to customer discussions.
Champion AI, GenAI, automation, analytics, cloud modernization, and digital transformation initiatives.
Translate customer business challenges into scalable technology-enabled solutions.
Financial & Commercial Management Manage account revenue, profitability, forecasting, and business planning activities.
Support commercial negotiations, contract management, and business case development.
Ensure delivery, growth, and financial commitments are aligned with account objectives.
Drive margin improvement while maintaining customer satisfaction and service excellence.
Success Metrics Account Revenue Growth
Expansion Bookings and Pipeline Creation
Customer Satisfaction (CSAT/NPS)
Executive Relationship Coverage
Deal Win Rate
Margin and Profitability Performance
Innovation and Transformation Initiatives Launched
Governance Compliance and Risk Management Effectiveness
Required Skills & Experience Significant experience in Client Services, Consulting, Account Management, Business Development, or Digital Transformation, preferably within MedTech, Healthcare Technology, Life Sciences, or other regulated industries.
Strong understanding of the MedTech industry landscape, including product development, quality systems, regulatory compliance, manufacturing operations, supply chain, commercial operations, and post-market surveillance.
Proven experience working with leading MedTech and healthcare organizations, managing executive relationships, and driving business growth.
Deep Knowledge Of MedTech Business Processes And Platforms, Including Quality Management Systems (QMS)
Regulatory Affairs
CAPA
TrackWise Digital
ERP platforms such as SAP
CRM platforms
Digital Manufacturing solutions
Service Management platforms
Demonstrated ability to identify, qualify, shape, and close large transformation opportunities across Applications, Infrastructure, Cloud, Data & AI, Engineering, and Consulting domains.
Strong consultative selling skills with the ability to engage and influence executive, business, and technology stakeholders.
Experience leading strategic account planning, executive governance, business reviews, and value realization programs.
Knowledge Of Industry Regulations And Standards Including FDA 21 CFR Part 820
EU MDR
ISO 13485
GxP environments
Quality assurance processes
Understanding Of Emerging Industry Trends Including AI-enabled healthcare
Connected medical devices
Digital quality management
Cybersecurity
Cloud modernization
Smart manufacturing
Strong commercial acumen with experience in contract negotiations, financial management, revenue growth, profitability improvement, and business case development.
Ability to translate customer business challenges into transformation roadmaps and technology-led solutions.
Experience managing global and cross-functional teams across consulting, sales, delivery, partner, and customer organizations.
Excellent executive communication, stakeholder management, presentation, negotiation, and relationship-building skills.
Must-Have Qualifications Prior experience managing large strategic MedTech accounts with significant business responsibility and growth objectives.
Experience working with leading MedTech and healthcare organizations or equivalent regulated-industry enterprises.
Exposure to Quality & Regulatory transformation initiatives, TrackWise Digital, Veeva, SAP S/4HANA, ServiceNow, and AI-driven business transformation programs.
Demonstrated ability to establish executive-level relationships and create new business opportunities within the MedTech ecosystem.
Desired Candidate Profile: Qualifications BACHELOR OF COMPUTER SCIENCE
Comprehensive benefits package including medical, dental, and vision coverage, retirement savings plan with company contribution, paid time off, holidays, and opportunities for professional growth and career development. Additional benefits and perks will be discussed during the interview process.