Community Resource Specialist - SUD Bridge Clinic

The General Hospital Corporation; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Community Resource Specialist to join the Substance Use Disorder (SUD) Bridge clinic on the Mass General Brigham network.

You will work with physicians, therapists, and recovery coaches to connect patients with community resources and coordinate referrals. This on-site role requires strong communication, attention to detail, and the ability to navigate resources for patients with diverse needs, including social determinants of health.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2 years' work experience, preferably in the substance use disorder field.
• Strong interpersonal and communication skills.
• Flexibility to adapt to program evolution and shifts in prioritization.
• Ability to work independently with minimal supervision and as part of a team.
• Demonstrated organizational and time management skills.

Responsibilities

• Assist in identifying accessible community resources for SUD treatment and social determinants of health.
• Coordinate referrals to internal and external resources.
• Collaborate with Bridge clinic physicians, clinical therapists, and recovery coaches.
• Track and document encounters, resources provided, and case-related communications in the EHR.
• Assist in maintaining patient tracking database and provide coverage as needed.

Skills

Interpersonal skills

Communication skills

Team collaboration

Independent work

Time management

Tech literacy

Education

High school diploma or equivalent

Associate degree preferred

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The substance use disorder (SUD) Bridge clinic provides on-site rapid assessment, treatment initiation and stabilization for patients with substance use disorders, with a specific focus on eliminating disparities in access to or retention in treatment by race, ethnicity, or language.

The Community Resource Specialist (CRS) will be part of a multi-disciplinary team which includes physicians, a therapist, recovery coaches, an advanced practice provider, and an office-based addiction treatment (OBAT) nurse care manager.

The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health.

The Resource Specialist researches and identifies resources to meet the needs of the individual patient, and communicates the results to the care team, as well as patient when indicated.

The position requires a high degree of flexibility, detail orientation, independence, and willingness to provide support to all members of the care team.

The position requires strong communication skills and the ability to converse comfortably with patients and their caregivers, practice and program staff, and community agencies.

Qualifications

• Research resources available for adult patients with substance use disorders and/or behavioral health treatment needs
• Research community resources available for adult patients with social determinant of health or other needs, including but not limited to housing resources, food banks, shelters, community-based self-help meetings, recovery centers, and transportation assistance
• Provide timely turnaround of resources to their care teams and promote correct use of resource finding for providers needing support (e.g., who to reach out to centrally)
• Upload's referral sources to, and maintains, resource database
• Work collaboratively with Bridge clinic physicians, clinical therapists, and recovery coaches. This may include but is not limited to:
• Identify accessible providers for patients, considering insurance coverage, geography, availability to accept new patients, specialty areas, etc.
• Coordination of referrals to internal and external resources
• Triage services requests and forward them to other program services as necessary
• Communicate effectively with care teams across the Mass General Brigham network, mental health providers in the community, and Bridge clinic patients
• Develop strong relationships with community-based mental health providers
• Support resource coordination around other patient service needs beyond behavioral health
• Track and document encounters, resources provided, and case-related communications in the respective electronic health record(s)
• Assist in maintaining patient tracking database
• Assist in providing coverage for other Resource Specialists within the department.
• Other duties as assigned

Qualifications:

• High school diploma or equivalent required; associate degree in a related field preferred.

Skills/Abilities/Competencies Required:

• 2 years' work experience, preferably in the substance use disorder field
• Strong interpersonal and communication skills
• Flexibility to adapt to program evolution and shifts in prioritization
• Ability to work independently with minimal supervision, as well as part of a cohesive team
• Demonstrated organizational and time management skills
• Ability to learn new technology systems to communicate and document patient cases

Additional Job Details (if applicable)

• Department: Substance Use Disorder (SUD) Bridge clinic, BWH Main Campus, 75 Francis Street, Boston
• Schedule: Days, 40-hours, 8:30 to 5pm, onsite
• Compensation: The pay rate for this position starts at $25.00 per hour, with increases based on the candidate's years of experience.
• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day