Bridal Alterations Specialist - Fittings & Sewing

David's Bridal; Pinole (CA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Team Bonus

Discounts for Apparel

Dream Maker Discount

401K Program

Vision Care

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Specialist in California to complete fittings and alterations to high standards and provide friendly, knowledgeable service. You will work as part of the store team, delivering exceptional customer experiences and supporting stylists with gown fit and customization.

The role emphasizes alterations, sewing, steaming, and maintaining a pristine alterations area, with a focus on five-star service and adherence to brand policies.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience required, preferably bridal or special occasion.

Responsibilities

• Welcome customers with genuine, friendly enthusiasm in person, over the phone, and via chats, adapting communication to solve problems.
• Use all systems to manage customer flow and deliver five-star service.
• Maintain service levels by staying prepared, welcoming, and meeting customers' needs and emotions.
• Provide exceptional service to multiple customers and contribute to five-star customer service.
• Address customer concerns confidently and escalate when needed to leadership.
• Explain alterations and personalization options in partnership with Alterations.
• Assist stylists in closing sales by advising on gown fit and customization.
• Keep store standards for a flawless shopping experience.
• Adhere to dress code and maintain a clean alterations area.
• Handle alterations, fittings, sewing, steaming and pressing to standard quality.
• Resolve issues per company guidelines and process transactions accurately.

Skills

Customer service

Phone skills

Conflict resolution

Education

High school diploma or equivalent

1-2 years retail experience

Prior sewing experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Specialist in California to complete fittings and alterations to high standards and provide friendly, knowledgeable service. You will work as part of the store team, delivering exceptional customer experiences and supporting stylists with gown fit and customization.

The role emphasizes alterations, sewing, steaming, and maintaining a pristine alterations area, with a focus on five-star service and adherence to brand policies.