Breitling Boutique Manager (1355)

Watches of Switzerland Group PLC; King of Prussia (PA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Watches of Switzerland Group PLC is seeking a Breitling Boutique Manager to lead daily operations, inspire staff, and deliver a world-class client experience in a luxury setting. You will drive client relationships, coach the team, and stay current on watch trends to maintain a premium boutique environment.

The role requires strong sales leadership, excellent communication, and the ability to manage and motivate staff while upholding brand standards.

Formación

• 2+ years of luxury retail service experience required.
• Strong knowledge of watch trends and market competition.
• Excellent communication skills with clients and team.

Responsabilidades

• Achieve and exceed sales goals through clienteling and relationships.
• Evaluate team performance and coach for service excellence and selling.
• Stay current on watch trends and market competition.
• Forecast, plan and budget needs of the business (payroll, staffing).
• Manage daily operations following SW standards including selling and service.
• Assist with recruitment and retention efforts.
• Serve as a leader within the boutique in support of the Boutique Director.
• Foster teamwork, trust, and collaboration with peers and clients.
• Develop product knowledge and train staff on new collections.
• Create a luxury client experience through authentic service.

Conocimientos

Watch trends

Client communication

Staff coaching

MS Office proficiency

Educación

High school diploma

College degree preferred

Herramientas

MS Office

Retail systems

Descripción del empleo

Breitling Boutique Manager

The Breitling Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Breitling Boutique Manager

The Breitling Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Boutique Director
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
• Foster a boutique environment that delivers renowned and authentic service to create a Luxury client experience
• Other tasks and responsibilities as assigned by management.

Experience

• 2+ years of retail service experience required, preferably luxury retail environment

Skills

• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with clients and team (both oral and written)

Working Conditions and Environment

• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays