Breakfast Server: Warm, Quick Service & Upsell Expert

TPG Hotels & Resorts; Alpharetta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Amazing hotel discounts

Job summary

TPG Hotels & Resorts in Alpharetta, GA is seeking a Restaurant Server to deliver a welcoming dining experience. You will take orders, serve food and beverages, and help create a guest-friendly atmosphere.

Responsibilities include greeting and seating, handling payments, upselling, maintaining clean tables, and collaborating with kitchen and service staff. Prior hospitality experience and alcohol awareness certification are preferred.

Qualifications

• High school education or related experience.
• Alcohol awareness certification and familiarity with hospitality industry practices preferred.
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
• Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.

Responsibilities

• Greeting and Seating: Welcome guests upon arrival, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests or preferences.
• Order Taking: Listen attentively to guests' food and beverage orders, making note of any special instructions or dietary restrictions. Accurately input orders into the restaurant's ordering system.
• Food and Beverage Service: Serve food and drinks promptly and accurately to guests' tables. Ensure proper presentation and verify that orders match customers' requests.
• Product Knowledge: Possess a thorough understanding of the menu, including ingredients, preparation methods, and specials. Offer recommendations to guests based on their preferences and answer any questions they may have.
• Upselling: Suggest appetizers, side dishes, desserts, and beverages to enhance the guest's dining experience and increase sales. Skillfully promote specials or featured items.
• Table Maintenance: Keep tables clean and properly set with utensils, glassware, and condiments. Clear empty dishes and reset tables efficiently for new guests.
• Customer Interaction: Engage with guests in a friendly and attentive manner. Address any concerns, provide solutions, and ensure guest satisfaction.
• Payment Processing: Present bills to customers, handle payment transactions accurately, and process credit card transactions. Return change, receipts, or credit card slips promptly.
• Teamwork: Collaborate with kitchen staff, bussers, and other servers to ensure smooth coordination of orders and efficient service flow.
• Sanitation and Hygiene: Adhere to food safety and sanitation standards, maintaining cleanliness in the dining area, and following proper hygiene practices.
• Special Events: Participate in and assist with special events, parties, and catering functions as required.

Skills

Customer service

Upselling

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

TPG Hotels & Resorts in Alpharetta, GA is seeking a Restaurant Server to deliver a welcoming dining experience. You will take orders, serve food and beverages, and help create a guest-friendly atmosphere.

Responsibilities include greeting and seating, handling payments, upselling, maintaining clean tables, and collaborating with kitchen and service staff. Prior hospitality experience and alcohol awareness certification are preferred.