Breakfast Concierge & Guest Services Specialist

Embassy Suites by Hilton Dulles Airport; Herndon (VA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Program

Tuition Reimbursement

Discounted Room Rates

Complimentary Room Stays

Weekly Payroll

Job summary

Embassy Suites by Hilton Dulles Airport in Herndon, VA is seeking a Breakfast Attendant to warmly greet guests, assist with reservations, and recommend local services. You will maintain lounge cleanliness and contribute to a positive guest experience in a dynamic hotel setting.

The role emphasizes strong communication, customer service excellence, and the ability to manage multiple tasks while maintaining confidentiality and professionalism.

Qualifications

• Strong communication skills (verbal and written).
• Proven customer service skills and ability to be resourceful and creative.
• Ability to maintain relationships with staff and guest confidentiality.
• Focus and attention to tasks with the ability to complete work on time.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet and welcome guests in the lounge within 2 minutes of arrival.
• Act as liaison between guests and hotel departments by making reservations.
• Maintain information file on hotel and local services and upsell hotel amenities.
• Clean lounge and kitchenette during the shift, including floors and surfaces.

Skills

Communication

Customer service

Confidentiality

Attention to detail

Physical stamina

Job description

Embassy Suites by Hilton Dulles Airport in Herndon, VA is seeking a Breakfast Attendant to warmly greet guests, assist with reservations, and recommend local services. You will maintain lounge cleanliness and contribute to a positive guest experience in a dynamic hotel setting.

The role emphasizes strong communication, customer service excellence, and the ability to manage multiple tasks while maintaining confidentiality and professionalism.