Breakfast Attendant- Home2 Suites Tyler

One Ocean Resort & Spa; Tyler (TX); On-site; USD 21,000 - 26,000; Part time

Job summary

One Ocean Resort & Spa in Tyler is seeking a part-time Concierge to warmly greet guests, act as liaison for reservations, and share local recommendations with a welcoming, service-first approach. You will maintain an information file on area services, suggest hotel amenities to guests, and keep the concierge lounge tidy and stocked throughout shifts, contributing to a seamless guest experience.

Attention to confidentiality, strong communication, and the ability to stay organized amid

Qualifications

• Strong communication skills, both verbal and written.
• Proven customer service experience with resourcefulness.
• Ability to protect staff and guest confidentiality at all times.

Responsibilities

• Greet guests warmly within 2 minutes of arrival in the concierge lounge.
• Liaise between guests and hotel departments by handling reservations and follow-ups.
• Maintain an information file on local services and upsell hotel amenities.
• Clean and organize the concierge lounge during shifts, including kitchenette upkeep.

Skills

Communication

Verbal & Written

Customer service

Resourcefulness

Confidentiality

Time management

Job description

On the edge of Tyler's medical district, we're five minutes from UT Health Tyler other healthcare facilities. Tyler's famous Rose Garden, the Azalea Trail, and Goodman-LeGrand Museum are all within a 15-minute drive. Make the most of your in-suite kitchen, or grill a feast outside. WiFi is free, as is our hot breakfast.

Job Description

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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