Breakdown Dispatch Manager

Kaizen Lab Inc.; Zion (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision benefits

Job summary

All Fleet, Inc. is seeking a Breakdown Dispatch Manager to lead the Chicago-area dispatch operation in a fast-paced, 24/7 environment. This on-site role requires decisive leadership and a focus on urgent vehicle breakdown responses for commercial customers.

The ideal candidate will oversee dispatchers, coordinate technicians, maintain customer communication, and ensure professional handling from first contact to completion. This is not an entry-level position.

Qualifications

• Breakdown dispatch experience preferred.
• Management or supervisory experience in breakdown/roadside/fleet/transportation desirable.
• Candidates ready to move into a larger leadership role encouraged to apply.

Responsibilities

• Lead and supervise the breakdown dispatch team.
• Manage daily 24/7 dispatch operations.
• Train, coach, schedule, and develop dispatch personnel.

Job description

Breakdown Dispatch Manager

Full-Time | On-Site | Management Position | 24/7 Operation

SUMMARY

All Fleet, Inc. is a growing mobile truck and trailer repair company providing breakdown response, roadside repair,

preventative maintenance, and fleet support to commercial transportation customers.

As we continue expanding our operations, we are looking for an experienced Breakdown Dispatch Manager to lead

and develop our Chicago-area dispatch operation.

This is not an entry-level dispatch position. We are looking for someone who understands the urgency of commercial

vehicle breakdowns and knows how to lead a dispatch team in a fast-moving, 24/7 environment.

THE POSITION

The Breakdown Dispatch Manager will take primary responsibility for the day-to-day performance of our breakdown

dispatch department.

This individual will oversee dispatchers, manage escalated breakdown situations, coordinate technicians and resources,

maintain communication with customers, and ensure calls are handled professionally from initial contact through

completion.

The position will be personally trained by All Fleet leadership on our operating procedures, expectations, customer

service standards, systems, and management philosophy.

Once trained, this individual will be expected to take ownership of the dispatch operation while continuing to work

closely with senior management.

Because All Fleet operates 24 hours a day, 7 days a week, this position requires someone who understands that

management responsibility does not always end when a scheduled shift ends. The Dispatch Manager must be capable

of handling or directing escalated situations when necessary.

PRIMARY RESPONSIBILITIES

• Leading and supervising the breakdown dispatch team
• Managing daily 24/7 dispatch operations
• Training, coaching, scheduling, and developing dispatch personnel
• Ensuring incoming breakdown calls are answered and handled promptly
• Evaluating breakdown situations and determining the appropriate response
• Coordinating mobile technicians based on location, availability, skill level, and urgency
• Monitoring open service calls from initial dispatch through completion
• Managing high-priority and escalated customer situations
• Making sound decisions during emergency and crisis situations
• Ensuring customers receive accurate and timely status updates
• Maintaining accountability for dispatcher performance and communication
• Identifying calls or situations that require escalation to senior management
• Helping establish procedures that allow the department to operate consistently across all shifts
• Monitoring response times, open calls, technician availability, and service performance
• Working with operations and management to resolve recurring service issues
• Maintaining professional communication between dispatch, technicians, customers, and management
• Helping recruit, train, and develop additional dispatch personnel as operations expand
• Building a dispatch operation capable of supporting All Fleet's continued growth

WHO WE ARE LOOKING FOR

• Commercial truck and trailer breakdowns
• Roadside assistance
• Fleet maintenance
• Heavy-duty trucking
• Emergency service dispatch
• Transportation or logistics operations
• 24/7 call-center or dispatch operations

REQUIRED LEADERSHIP QUALITIES

• Remains calm and decisive under pressure
• Has strong crisis-management skills
• Can manage several urgent situations simultaneously
• Hold employees accountable while maintaining a professional work environment
• Communicates clearly with customers, technicians, dispatchers, and management
• Can prioritize calls based on urgency and operational impact
• Is comfortable making management decisions
• Knows when to resolve an issue independently and when to elevate it
• Is dependable and understands the responsibility involved in a 24/7 operation
• Can help build structure, procedures, and accountability as the department grows

EXPERIENCE

Breakdown dispatch experience is strongly preferred, and management or supervisory experience within breakdown,

roadside, fleet, transportation, or a similar operation is highly desirable.

Candidates with substantial hands-on breakdown dispatch experience who are ready to move into a larger leadership

position are also encouraged to apply.

SCHEDULE & AVAILABILITY

This is an on-site Chicago-area management position supporting a 24/7 operation.

The Dispatch Manager will have a primary work schedule; however, the individual must have reasonable flexibility to

respond to elevated operational situations outside normal working hours when management involvement is necessary.

We are looking for a manager who can build a strong operation — not someone who believes every problem

automatically becomes someone else's responsibility at the end of a shift.

COMPENSATION & BENEFITS

All Fleet is flexible in structuring compensation for the right individual.

Compensation will be based on the candidate's breakdown dispatch experience, management background,

demonstrated capabilities, and overall fit for the position.

The position includes a competitive compensation package and comprehensive benefits, including health, dental,

vision, and additional company benefits available under the applicable plan.

We are willing to discuss both starting salary and overall compensation structure with highly qualified candidates.

GROWTH OPPORTUNITY

This position is being created as part of the continued expansion of All Fleet's operations.

We are looking for someone who wants more than another dispatch job. We want an individual who can become an

important part of the company's management structure and help us build a larger, stronger, and more efficient

breakdown operation.

For the right person, there is significant opportunity to grow as All Fleet continues expanding.

All Fleet, Inc. Anytime. Anywhere. All the Time.