Breakdown Coordinator

MAVERICK TRANSPORTATION, LLC.; North Little Rock (AR); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Discount Card

Paid Vacation

Paid Life Insurance

401k+match

Bonus

Potential Employee Assistance Program

Job summary

Maverick Transportation, LLC is seeking a detail-oriented Dispatcher to manage field breakdowns affecting product delivery. You will coordinate with drivers and vendors, log incidents, and use maintenance software to ensure timely payments and repairs.

The ideal candidate has a high school diploma with related education and 1–2 years of experience, preferably in mechanical or road assistance. Schedule is Monday–Friday, 3pm–midnight in an office setting.

Qualifications

• High school or GED plus additional education in a specialized field (vocational trade school, two-year college, etc.) plus 1-2 years related experience and/or training.
• Prefer one year of mechanical or road assistant experience and at least a "B" Level Technician or equivalent combination of education and experience will also be considered.

Responsibilities

• Time effective reception of breakdowns for drivers with mechanical breakdowns, DOT violations, and other emergency issues needing roadside assistance.
• Coordinate with drivers and vendors in a courteous and professional manner and update maintenance software with accurate information.
• Provide real-time updates including ETAs, timelines, vendor communications, parts/labor costing, delays and reasons to relevant parties.
• Assist in creation and execution of department action plans aligning with the company’s strategic business plan.

Education

High school or GED plus specialized field education

Job description

Job Description:

GENERAL DESCRIPTION OF POSITION

Field calls and forms for breakdowns associated with assigned equipment that obstruct the delivery/pickup of product. Ensure Drivers are handled in timely fashion, coordinating with assigned vendor, and updating software with accurate information to finalize payment to vendor. Weekday Shift position available: Monday-Friday: 3pm-midnight

ESSENTIAL DUTIES AND RESPONSIBILITIES

Time effective reception of breakdowns for drivers who have mechanical breakdowns, DOT violations, and other emergency issues where they are in need of roadside assistance. Work with drivers and vendors in a courteous and professional manner. Communicate real time updates to the necessary parties to include: ETAs and accurate timelines, vendor driver correspondence, parts/labor costing, and any delays and reasons for them are communicated. Ensure company policies are being met on repairs and ensure obtain accurate information is input into maintenance software. Read maps through portals/telematics to help direct breakdown assistance and drive completion. Supervision, communication, and direction involved in any accidents, load shifts, cargo breakage/cleanup. Assists in the creation and accomplishment of department action plans that support the company's strategic business plan.

Benefits

Excellent Benefits Package including: Medical Insurance Dental Insurance Prescription Discount Card Paid Vacation Paid Life Insurance 401k+match Bonus Potential Employee Assistance Program

• Medical Insurance
• Dental Insurance
• Prescription Discount Card
• Paid Vacation
• Paid Life Insurance
• 401k+match
• Bonus
• Potential Employee Assistance Program

EDUCATION AND EXPERIENCE

High school or GED PLUS additional education in a specialized field (vocational trade school, two-year college, etc.) plus 1-2 years related experience and/or training. Prefer one year of mechanical or road assistant experience and at least a "B" Level Technician or equivalent combination of education and experience will also be considered.

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Maverick Transportation, LLC is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity, or any other characteristics protected under applicable law.

Maverick Transportation is a leader in the open deck trucking industry, embracing a culture of safety, treating people right, and delivering value driven services to our customers. We strive to provide best in class service to our customers and cultivate partnerships that are built on respect, trust and commitment. Relationships matter to us, and one of the tenets of The Maverick Way is to "value our people," creating a circle of of positivity and prosperity that enhances every aspect of our business and success.