Logistics Associate

MAVERICK TRANSPORTATION, LLC.; North Little Rock (AR); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Discount Card

Paid Vacation

Paid Life Insurance

401k+match

Bonus Potential

Employee Assistance Program

Job summary

Maverick Transportation, LLC is seeking a Detention Operations Analyst to optimize detention processing and ensure drivers are compensated for wait times. You will audit dwell and detention data, and communicate with drivers and shippers to maintain accuracy in real-time account reviews.

Ideal candidates have 1–2 years in logistics or data analytics, with a four-year degree preferred. Proficiency in SQL and Excel is expected.

Qualifications

• Four-year degree preferred with 1–2 years related experience.
• Equivalent combination of education and experience considered.
• Strong data auditing and analytical skills required.

Responsibilities

• Monitor a select group of customers in real time to ensure drivers are loaded/unloaded on time; contact driver/customer for status to verify detention data.
• Qualify driver for detention pay eligibility based on requirements; develop and maintain audit processes for time-based tables and reports.
• Manage detention-related requirements with customers to meet expectations and respond to inquiries with data clarifications or explanations.
• Assist in department action plans supporting the business plan; provide ad hoc reports using existing tools or write custom queries.
• Use downtime to develop SQL and Excel skills and provide backup support to all team functions; identify efficiencies and process improvements.

Skills

Real-time monitoring

Detention eligibility

Audit processes

Education

Bachelor's degree preferred

Tools

SQL

Excel

Job description

GENERAL DESCRIPTION OF POSITION

Drives the utilization of our drivers by identifying bottle necks in the loading/unloading process and ensures we are compensated for all detention time as applicable. Controls accuracy of dwell and detention related data for a group of customers by auditing information, actively participating in the detention process, and contacting drivers and shippers on a daily basis for status updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Monitor a select group of customers on a real time basis to ensure our drivers are being loaded and unloaded on time. In the event of detention, ensures the accuracy of all information by reaching out to the driver or customer for information.
2. Qualifies the driver for detention pay eligibility based on meeting certain requirements. Develop and maintain audit processes for time based tables and reports. Recognize repeating patterns in customer payment and detention times and actively works with Sales to manage
3. Manage all requirements in regards to the detention process with the customer to ensure we are meeting all expectations. Respond in a timely manner to customer or internal inquiries regarding assigned accounts with any data clarifications or process explanations.
4. Assists in the department action plans that support the company's strategic business plan. Ability to provide requested reports on an ad hoc basis by utilizing existing reporting tools or writing custom queries based on the nature of the request.
5. Must utilize down time to develop key skills associated with improving accuracy and efficiency, including expanding SQL and Excel abilities as well as furthering knowledge of operations. Learn and provide backup support to all team functions. Contributes to team effort by recognizing and implementing new efficiencies and process improvements.

Excellent Benefits Package including:

• Medical Insurance
• Dental Insurance
• Prescription Discount Card
• Paid Vacation
• Paid Life Insurance
• 401k+match
• Bonus Potential
• Employee Assistance Program

EDUCATION AND EXPERIENCE

Prefer a four year college degree with an emphasis in a related field to the position plus 1-2 years related experience and/or training. An equivalent combination of education and experience will also be considered.

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Maverick Transportation, LLC is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or any other characteristics protected under applicable law.

Maverick Transportation is a leader in the open deck trucking industry, embracing a culture of safety, treating people right, and delivering value driven services to our customers. We strive to provide best in class service to our customers and cultivate partnerships that are built on respect, trust and commitment. Relationships matter to us, and one of the tenets of The Maverick Way is to "value our people", creating a circle of positivity and prosperity that enhances every aspect of our business and success.