Breakdown Coordinator

Maverick USA, Inc.; North Little Rock (AR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Discount Card

Paid Vacation

Paid Life Insurance

401k+match

Bonus Potential

Employee Assistance Program

Job summary

Maverick Transportation, LLC is seeking a Breakdowns Coordinator in North Little Rock, AR. The role handles field calls and forms for mechanical breakdowns affecting deliveries, coordinating with vendors, and updating maintenance software. Monday–Friday, 3pm–midnight shifts. Excellent benefits include medical, dental, and 401k with match.

Ideal candidates have a high school diploma or GED plus 1–2 years related experience, preferably in mechanical or road assistance. Equal opportunity employer.

Qualifications

• Time effective reception of breakdowns for drivers with issues requiring roadside assistance.
• Ability to communicate real-time updates including ETAs, vendor correspondence, costs, and delays.
• Read maps through portals/telematics to direct breakdown assistance and drive completion.

Responsibilities

• Receive and triage breakdowns for drivers and coordinate with vendors.
• Provide real-time updates to drivers, vendors, and internal teams with ETA and status.
• Ensure repairs follow company policies and accurate data is input into maintenance software.
• Assist in supervision and communication during accidents or cargo issues.

Skills

Communication

Time management

Customer service

Education

High school diploma or GED

Tools

Maintenance software

Job description

## Breakdown CoordinatorApplylocations: NORTH LITTLE ROCK, ARtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100305**Job Description:****GENERAL DESCRIPTION OF POSITION**Field calls and forms for breakdowns associated with assigned equipment that obstruct the delivery/pickup of product. Ensure Drivers are handled in timely fashion, coordinating with assigned vendor, and updating software with accurate information to finalize payment to vendor. **Weekday Shift position available:** Monday-Friday: 3pm-midnight**ESSENTIAL DUTIES AND RESPONSIBILITIES*** Time effective reception of breakdowns for drivers who have mechanical breakdowns, DOT violations, and other emergency issues where they are in need of roadside assistance. Work with drivers and vendors in a courteous and professional manner.* Communicate real time updates to the necessary parties to include: ETAs and accurate timelines, vendor driver correspondence, parts/labor costing, and any delays and reasons for them are communicated.* Ensure company policies are being met on repairs and ensure obtain accurate information is input into maintenance software. Read maps through portals/telematics to help direct breakdown assistance and drive completion.* Supervision, communication, and direction involved in any accidents, load shifts, cargo breakage/cleanup. Assists in the creation and accomplishment of department action plans that support the company's strategic business plan. **Benefits:**Excellent Benefits Package including:* Medical Insurance* Dental Insurance* Prescription Discount Card* Paid Vacation* Paid Life Insurance* 401k+match* Bonus Potential* Employee Assistance Program**EDUCATION AND EXPERIENCE**High school or GED PLUS additional education in a specialized field (vocational trade school, two-year college, etc.) plus 1-2 years related experience and/or training. Prefer one year of mechanical or road assistant experience and at least a "B" Level Technician or equivalent combination of education and experience will also be considered.**WORKING CONDITIONS**Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.While performing the functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.**Maverick Transportation, LLC is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity, or any other characteristics protected under applicable law.**