Breakdown Coordinator

Blair Logistics; Birmingham (AL); On-site; USD 22,000 - 32,000; Full time

Job summary

Blair Logistics is seeking a Breakdown Coordinator to manage inbound calls and act as the liaison for maintenance between drivers, vendors, and stakeholders. You will deliver strong customer service to ensure drivers have a smooth maintenance experience and will coordinate with mechanics and operations to resolve issues.

The role requires handling repair orders in Fleetio, reviewing estimates, and negotiating with vendors for parts and services.

Qualifications

• Must have strong communication skills with customers, drivers and team members.
• Customer-service oriented and able to work under pressure while maintaining accuracy.
• Able to manage multiple tasks and adapt to a flexible schedule including weekends/evenings/holidays.

Responsibilities

• Handle inbound calls and coordinate maintenance between drivers, vendors, and stakeholders.
• Create repair orders in Fleetio and review repair estimates.
• Engage with vendors for parts pricing and service coordination.
• Communicate status of repairs to operations and risk management teams.
• Adhere to DOT/FMCSA regulations and company standards.

Skills

Oral and written communication

Customer service

Team-oriented

Organizational skills

Multitasking

Flexible schedule

Education

High school diploma or equivalent

Bachelor’s degree or equivalent experience (Preferred)

Tools

Microsoft Office

Job description

Job Description

The Breakdown Coordinator will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The breakdown coordinator must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you!

Essential Duties and Responsibilities, include but are not limited to:

• Working in a fast paced environment that offers daytime and occasional after-hours support to help drivers with breakdown situations
• Execute vendor management program, negotiate pricing for tires, parts and services when needed.
• Create repair orders within Fleetio.
• Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
• Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
• Receive and address incoming calls via pre-defined call queues.
• Interact with digital communications from in cab devices.
• Review and address email messages and take appropriate actions.
• Access OEM websites to review action codes from units and take appropriate steps to resolve.
• Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
• Ensure all DOT/FMCSA Regulations are followed to align with company standards.
• Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
• Perform other duties as assigned.

Qualifications:

A successful Breakdown Coordinator must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Breakdown Coordinator must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

• High school diploma or equivalent required.
• Bachelor’s degree in related field or equivalent experience (Preferred)
• Previous call center, service writer, or mechanical experience (Preferred)
• Experience in the transportation industry (Preferred)
• Proficient with Microsoft Office suite.
• Good written and oral communication skills.
• Good interpersonal skills.
• Good judgment and problem-solving skills.
• OEM maintenance certifications

Additional Information

Must be able to work 7am-5pm in this position. This role is Sunday-Thursday.

This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.