Brazil Customer Success & Billing Specialist

SpaceX; Redmond (WA); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

SpaceX is seeking a STARLINK Customer Success Specialist (Brazil) to enable hardware shipment, activation, and accurate invoicing in Brazil. The role focuses on coordinating shipments, resolving documentation issues, and ensuring timely billing while maintaining clear communication with Portuguese-speaking customers and internal teams.

Ideal candidates have Portuguese and English proficiency, familiarity with Nota Fiscal and CNPJ/CPF processes, and a readiness to work across time zones.

Formación

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Portuguese and English, written and verbal

Responsabilidades

• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Portuguese-speaking customers and internal teams to resolve issues
• Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
• Identify and improve inefficient processes to streamline future orders

Conocimientos

Portuguese

English

Detail oriented

Educación

Bachelor's degree

2+ years experience in operations

Herramientas

Excel

Salesforce

Smartsheet

AI coding tools

Descripción del empleo

SpaceX is seeking a STARLINK Customer Success Specialist (Brazil) to enable hardware shipment, activation, and accurate invoicing in Brazil. The role focuses on coordinating shipments, resolving documentation issues, and ensuring timely billing while maintaining clear communication with Portuguese-speaking customers and internal teams.

Ideal candidates have Portuguese and English proficiency, familiarity with Nota Fiscal and CNPJ/CPF processes, and a readiness to work across time zones.