Starlink Customer Success Specialist (Brazil)

SpaceX; Union Hill-Novelty Hill (WA); A distancia; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

SpaceX is seeking a Starlink Customer Success Specialist to support operations in Brazil. The role focuses on setting up accounts, activations, invoicing, and billing, with emphasis on accuracy in a high-volume environment.

The ideal candidate is fluent in Portuguese and English, familiar with Brazilian invoicing and shipping, and ready to own end-to-end order live and billing processes across time zones.

Formación

• Bachelor's degree or 2+ years in operations, customer support, or process coordination.
• Professional proficiency in Portuguese and English, written and verbal.
• Experience with Brazilian invoicing/billing processes is a plus.
• Familiarity with Excel, Salesforce or Smartsheet is preferred.

Responsabilidades

• Set up customer accounts for hardware shipment, activation, and invoicing in Brazil.
• Coordinate shipments and resolve delivery or documentation issues with internal teams and partners.
• Support Brazilian invoicing, including NF-e and reconciliation.
• Track shipments, activations, and billing milestones; flag delays or payment slips.
• Maintain systems and trackers for order status, risks, and pending items.
• Own past-due balances and unapplied cash until reconciled.
• Communicate with Portuguese-speaking customers and internal teams to resolve issues.
• Escalate issues with clear problem statements and required actions.
• Identify and improve inefficient processes for future orders.

Conocimientos

Portuguese

English

Excel

Salesforce

Smartsheet

AI coding tools

Educación

Bachelor's degree

Herramientas

Excel

Salesforce

Smartsheet

Claude Cowork/Cursor/Copilot tool usage

Descripción del empleo

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

STARLINK CUSTOMER SUCCESS SPECIALIST (BRAZIL)

Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Specialists own activations and billing, from a signed contract order to a working account.

This entry-level individual contributor role will focus on supporting Starlink operations in Brazil. You will not own a book of customers. The ideal candidate is fluent in Portuguese, familiar with Brazilian invoicing and shipping processes, organized, accurate under high volume, and takes ownership of getting orders live and billed correctly.

RESPONSIBILITIES:

• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Portuguese-speaking customers and internal teams to resolve issues
• Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
• Identify and improve inefficient processes to streamline future orders

BASIC QUALIFICATIONS:

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Portuguese and English, written and verbal

PREFERRED SKILLS AND EXPERIENCE:

• Experience supporting customer operations, order fulfillment, or billing in Brazil
• Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF
• Understanding of Brazilian shipping, logistics, and delivery documentation processes
• Communicates clearly and raises problems early, with a dollar amount and next step
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow

ADDITIONAL REQUIREMENTS:

• Willing to work across time zones, including Brazil business hours, when customer shipments, activations, or billing deadlines require

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. * 1157, or (iv) Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Aff ... or applicants requiring reasonable accommodation to the application/interview process should reach out [e-mail].