Brazil Customer Service & Order Specialist II

Oxoid Remel Microbiology (Acquired from Thermo Fisher Scientific); Lenexa (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Oxoid Remel Microbiology is seeking a Customer Service Specialist II to support our customers across Brazil through phone and email, ensuring accurate order processing and timely communication. You will collaborate with Sales, Logistics, and internal teams to resolve inquiries and coordinate orders, contributing to a positive customer experience.

The role emphasizes problem-solving, multi-tasking, and attention to detail in a team focused on service excellence and operational efficiency.

Qualifications

• Bachelor's degree with 2+ years of customer service experience.
• Experience supporting order processing, customer inquiries, and administrative activities.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Respond to inbound customer inquiries through telephone and email, providing timely, accurate, and professional support.
• Process customer orders and ensure accuracy of order details, pricing, documentation, and delivery requirements.
• Provide customers with order status updates, shipment tracking information, and estimated delivery timelines.
• Investigate and resolve customer concerns related to orders, deliveries, product availability, and other service-related issues.
• Maintain accurate customer records, order information, and communication history within internal systems.
• Identify and escalate complex customer issues to appropriate internal teams to ensure timely resolution.
• Build and maintain positive customer relationships through consistent communication and follow-through.

Skills

Customer service

Order processing

Communication

Multitasking

Excel

Team collaboration

Attention to detail

Education

Bachelor's degree

Tools

SAP / Oracle ERP

Salesforce

Microsoft Office

Job description

Oxoid Remel Microbiology is seeking a Customer Service Specialist II to support our customers across Brazil through phone and email, ensuring accurate order processing and timely communication. You will collaborate with Sales, Logistics, and internal teams to resolve inquiries and coordinate orders, contributing to a positive customer experience.

The role emphasizes problem-solving, multi-tasking, and attention to detail in a team focused on service excellence and operational efficiency.