Branded Merchandise Production Lead

Stitchi, LLC; Detroit (MI); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Stitchi, LLC in Detroit, MI is seeking a hands-on Production Coordinator to own approved merchandise orders from handoff through delivery. You will coordinate Production Coordinators and suppliers, set priorities, and support the account team in managing timing, quality, or scope changes.

Based in Detroit, you will ensure production schedules stay on track, resolve issues with suppliers, and maintain clear client updates.

Qualifications

• Experience owning production or order delivery in branded merchandise, apparel, print, or a comparable physical-product business.
• Ability to evaluate specifications, proofs, supplier timelines, and delivery dependencies.
• Experience coordinating people and competing priorities while maintaining quality and clear accountability.
• Practical judgment under pressure, with the ability to explain risks and recommend a next step.
• Strong supplier communication, documentation, and follow-through.

Responsibilities

• Review incoming order handoffs for completeness and feasibility; accept ready orders and resolve gaps with the account team.
• Confirm required approvals, final specifications, purchase orders, and supplier commitments before releasing production.
• Coordinate workloads and priorities across Production Coordinators, suppliers, and active orders.
• Maintain a clear view of production schedules and delivery risk across items and shipping destinations.
• Resolve supplier, quality, and timing problems, bringing options and impacts to the account team before client commitments change.
• Keep client order updates timely and accurate while Account Managers retain relationship and commercial ownership.
• Oversee shipping follow-through, delivery confirmation, and the records needed for claims or corrective action.
• Coach teammates and improve handoff quality, supplier follow-up, and production processes based on recurring issues.

Skills

Production coordination

Supplier coordination

Stakeholder communication

Quality awareness

Risk assessment

Job description

Stitchi, LLC in Detroit, MI is seeking a hands-on Production Coordinator to own approved merchandise orders from handoff through delivery. You will coordinate Production Coordinators and suppliers, set priorities, and support the account team in managing timing, quality, or scope changes.

Based in Detroit, you will ensure production schedules stay on track, resolve issues with suppliers, and maintain clear client updates.