Brand & Web Operations Leader

Manhattan Associates; Atlanta (GA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Competitive pay

Job summary

Manhattan Associates is seeking a Brand & Web Operations Manager to build the operating system for intake, scoping, resourcing, and delivery across brand and digital teams. You will own day-to-day prioritization, manage SLAs, budgets, and coordinate events like Momentum and Exchange.

Bynder DAM and generative AI will boost throughput and quality in a hybrid work environment. Join a team led by the VP of Brand Marketing to drive consistent, measurable outcomes and scalable processes across the

Qualifications

• 5–8 years of experience in creative operations, marketing operations, or agency production and traffic.
• Proven ability to design intake, workflow, and SLA systems and drive adoption.
• Hands-on fluency with generative AI tools and practical application.
• Experience managing freelancers, agencies, and vendors, including SOWs.
• Administering a DAM with taxonomy, metadata, and rights management.
• Comfort tracking budgets and producing leadership reports.
• Experience supporting large events or multi-team initiatives.
• Clear, concise communication with a bias for simplicity.

Responsibilities

• Build and own intake process for creative, website, and content work.
• Define briefs and scoping before work begins; push back when inadequate.
• Own day-to-day prioritization decisions; escalate to VP as needed.
• Establish and maintain SLAs by work type; ensure adherence.
• Build project plans for large initiatives and keep work moving.
• Allocate and load-balance work across internal staff, contractors, and agencies.
• Manage Bynder DAM; maintain taxonomy and governance.
• Apply generative AI to increase throughput and quality.
• Support Digital Marketing workflows in CMP and campaigns.
• Compile regular reporting for leadership and budget forecasts.

Skills

Project management

Vendor management

Stakeholder communication

Generative AI fluency

Digital asset management

Budget tracking

Event support

Process design

Tools

Bynder

Optimizely CMP

Job description

Manhattan Associates is seeking a Brand & Web Operations Manager to build the operating system for intake, scoping, resourcing, and delivery across brand and digital teams. You will own day-to-day prioritization, manage SLAs, budgets, and coordinate events like Momentum and Exchange.

Bynder DAM and generative AI will boost throughput and quality in a hybrid work environment. Join a team led by the VP of Brand Marketing to drive consistent, measurable outcomes and scalable processes across the