Brand & Web Operations Lead

manh; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Manhattan Associates is seeking a Brand & Web Operations Manager to build an operating system that lets great work move quickly, predictably, and at scale. You will manage intake, scoping, resourcing, and delivery across creative, website, and content work, keeping projects on track and within budget.

You will balance throughput with quality, leverage AI to speed operations, and govern processes for Momentum and Exchange events.

Responsibilities

• Build and own a flexible intake process that lets teams request creative, website, and content work.
• Ensure every request is properly briefed and scoped before work begins and push back when it isn't.
• Own day-to-day prioritization decisions, escalating to the VP of Brand Marketing when needed.
• Establish and maintain SLAs by work type and enforce them.
• Build project plans for larger initiatives and keep work on schedule.
• Allocate and load-balance work across internal creative staff, contractors, and agencies.
• Balance budget against throughput when deciding where work should go.
• Continuously improve processes and drive adherence across daily work and major initiatives.
• Manage brand team contributions to Momentum and Exchange events (experience, design, run of show).
• Source, onboard, and manage freelancers, agencies, and production vendors.
• Administer Bynder DAM and maintain taxonomy, metadata, and version control.

Job description

Manhattan Associates is seeking a Brand & Web Operations Manager to build an operating system that lets great work move quickly, predictably, and at scale. You will manage intake, scoping, resourcing, and delivery across creative, website, and content work, keeping projects on track and within budget.

You will balance throughput with quality, leverage AI to speed operations, and govern processes for Momentum and Exchange events.