Brand & Web Operations Lead - AI-Driven Delivery & Scale

Manhattan Associates, Inc.; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Manhattan Associates, Inc. seeks a Brand & Web Operations Manager to build an operating system for scalable, high‑quality brand and digital work. You’ll orchestrate intake, scoping, resourcing, and delivery across creative, website, and content teams, ensuring timely, data‑driven results.

You will balance budgets, manage vendors, and drive AI-enabled throughput for Momentum and Exchange, keeping work organized and measurable.

Responsibilities

• Build and own a flexible intake process across the company for creative, website, and content work.
• Ensure every request is properly briefed and scoped before work begins.
• Own day-to-day prioritization decisions and escalate to the VP of Brand Marketing when needed.
• Establish and maintain SLAs by work type and enforce them.
• Allocate and load-balance work across internal creative staff, contractors, and agencies.
• Balance budget against throughput when deciding where work should go.
• Manage the brand team's contributions to Momentum and Exchange events.
• Source, onboard, and manage freelancers, agencies, and production vendors.
• Own and administer Bynder, maintaining taxonomy, metadata, and version control.
• Put generative AI to work across brand and digital workflows to increase throughput and quality.

Job description

Manhattan Associates, Inc. seeks a Brand & Web Operations Manager to build an operating system for scalable, high‑quality brand and digital work. You’ll orchestrate intake, scoping, resourcing, and delivery across creative, website, and content teams, ensuring timely, data‑driven results.

You will balance budgets, manage vendors, and drive AI-enabled throughput for Momentum and Exchange, keeping work organized and measurable.