Brand & Web Operations Lead

Manhattan; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Market-leading pay

401(k) with 50% match

Comprehensive health coverage

Global opportunities & mentorship

Hybrid work options

Onsite fitness centers

Volunteer events

Job summary

Manhattan Associates seeks a Brand & Web Operations Manager to design intake processes, scope briefs, and prioritize work across brand, creative, and digital teams. You will balance budget, deadlines, and resources while driving AI-enabled efficiency and consistent output for Momentum and Exchange events.

In this role, you will manage freelancers, agencies, and vendors, administer the DAM, and partner with the VP of Brand Marketing to deliver high-quality brand experiences that scale across

Qualifications

• 5-8 years of experience in creative operations, marketing operations, or agency production and traffic.
• Track record of building intake, workflow, and SLA systems from scratch.
• Hands-on fluency with generative AI tools and applying them to production work.
• Experience managing freelancers, agencies, and vendors, including SOWs and rate negotiation.
• Experience administering a DAM with taxonomy, metadata, and usage rights.

Responsibilities

• Build and own a flexible intake process for creative, website, and content work across the company.
• Ensure requests are briefed and scoped before work begins; push back when underbaked.
• Own day-to-day prioritization and SLA definitions by work type.
• Create project plans and allocate work across internal staff, contractors, and agencies.
• Balance budget against throughput and manage spend tracking and forecasting.

Skills

Creative operations

Marketing operations

Agency production

Generative AI

Budget tracking

Clear communication

Tools

Bynder DAM

Job description

Manhattan Associates seeks a Brand & Web Operations Manager to design intake processes, scope briefs, and prioritize work across brand, creative, and digital teams. You will balance budget, deadlines, and resources while driving AI-enabled efficiency and consistent output for Momentum and Exchange events.

In this role, you will manage freelancers, agencies, and vendors, administer the DAM, and partner with the VP of Brand Marketing to deliver high-quality brand experiences that scale across