Brand Trust & Consumer Insights Manager

LifeStance Health; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Manager, Reputation & Consumer Insights to lead reputation management and consumer insights across platforms, collaborating with HR, Clinical teams, and operations. You will translate data into actionable recommendations to strengthen brand trust and improve the consumer experience.

You will develop dashboards, manage agency relationships, and drive cross-functional initiatives that align with brand strategy and business priorities, shaping how patients perceive

Qualifications

• Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or related field.
• 5+ years of progressive experience in reputation management, consumer insights, market research, or related disciplines.
• Experience managing ratings, online reputation, consumer feedback, or voice-of-customer programs.
• Experience analyzing quantitative and qualitative data and turning findings into business recommendations.
• Proven experience managing external agencies, research partners, vendors, or tech platforms.
• Exceptional written, verbal, and presentation skills for executive audiences.
• Ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Strong project management, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a complex, matrixed organization.
• Qualified candidates must be legally authorized to work in the United States.

Responsibilities

• Lead the organization’s reputation management across owned, earned, and shared platforms.
• Oversee reputation management systems, workflows, response standards, and escalation.
• Analyze ratings, surveys, social listening, and consumer research to identify trends and risks.
• Translate findings into actionable recommendations to improve brand trust and customer experience.
• Develop dashboards and executive-ready reporting on reputation performance and themes.
• Manage relationships with partners in reputation management, research, analytics, and technology.
• Partner with HR, Clinician Services, Customer Care, and other stakeholders to address opportunities.
• Lead cross-functional initiatives and establish shared accountability for outcomes.
• Provide insights to inform brand strategy, messaging, governance, and audience priorities.
• Identify gaps between intended brand experience and perceptions; propose actions to strengthen trust.

Skills

Reputation management

Consumer insights

Data analysis

Cross-functional collaboration

Executive presentations

Agency management

Education

Bachelor's degree in Marketing/Communications/Analytics

Job description

LifeStance Health is seeking a Manager, Reputation & Consumer Insights to lead reputation management and consumer insights across platforms, collaborating with HR, Clinical teams, and operations. You will translate data into actionable recommendations to strengthen brand trust and improve the consumer experience.

You will develop dashboards, manage agency relationships, and drive cross-functional initiatives that align with brand strategy and business priorities, shaping how patients perceive