Head of Customer Insights & Experience Design

Risant Health, Inc; Kentucky; Sur place; USD 170 000 - 260 000; Plein temps

Résumé du poste

Risant Health seeks a Customer Insights Lead to steer end-to-end care experiences across patient, clinician, and operations journeys. The role ensures alignment across digital, clinical, and administrative touchpoints, driving how insights translate into actionable product and service requirements.

You will lead ethnographic research, define experience requirements, and collaborate with Product, Engineering, and Operations to deliver scalable, equitable care solutions.

Qualifications

• Bachelor’s Degree in Design, Human-Centered Design, Psychology, Business, or related field.
• Eight years in service design, experience strategy, or human-centered design.
• Five years in managing internal and external design teams.
• Service design and journey mapping across complex systems.
• Advanced qualitative and ethnographic research methods.
• Translating insights into product, workflow, and service requirements.
• Systems thinking across clinical, operational, and digital environments.
• Experience shaping cross-channel interactions.
• Facilitation of complex, cross-functional design efforts.

Responsabilités

• Oversee end-to-end service and experience design across patient, clinician, and operational journeys.
• Develop journey maps, service blueprints, and experience principles.
• Lead synthesis of insights to inform design principles and opportunities.
• Partner with Product and Engineering to ensure fidelity to human needs.

Connaissances

Eight years experience

Five years managing teams

Cross-functional design

Facilitation of workshops

Systems thinking

Experience shaping product/operational

Formation

Bachelor’s Degree in Design or related field

Master’s Degree in DesignStrategy / UX Research / related discipline

Description du poste

Risant Health seeks a Customer Insights Lead to steer end-to-end care experiences across patient, clinician, and operations journeys. The role ensures alignment across digital, clinical, and administrative touchpoints, driving how insights translate into actionable product and service requirements.

You will lead ethnographic research, define experience requirements, and collaborate with Product, Engineering, and Operations to deliver scalable, equitable care solutions.