Brand Systems Manager

24 Carrots Catering and Events

Costa Mesa (CA)

On-site

USD 85,000 - 95,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Employee Ownership (ESOP)

Health Benefits

401(k) Retirement Plan

Paid Vacation & Sick Time

Holiday Pay

Professional Development Opportunities

Collaborative, hospitality-driven team

Job summary

24 Carrots Catering and Events seeks a Brand Systems Manager to steward the hospitality experience. You will translate creative vision into repeatable, scalable systems, standards, and experiences used across the organization.

This role bridges creative direction and operational execution, collaborating with Culinary, Beverage, Service, Event Management, Warehouse, Sales, Venues, and Creative teams. The position reports to the Chief Creative Officer and focuses on building durable systems that

Qualifications

Experience building SOPs, tools, training programs or quality initiatives across multiple teams.
Ability to translate creative ideas into practical, scalable solutions for guest experience and operations.
Strong communication, organization and project management capabilities.

Responsibilities

Build and evolve hospitality standards that define the 24 Carrots experience.
Design repeatable systems, tools, playbooks, and resources for consistent brand execution.
Research and implement new presentation concepts and guest experience enhancements.
Lead cross-functional implementation of new standards through training and field testing.
Partner with Warehouse on presentation collections and inventory strategy.
Evaluate field execution and refine systems based on feedback.
Collaborate across departments to ensure consistency and scalability in the guest journey.

Skills

Hospitality experience

Systems design

SOP development

Cross-functional leadership

Training programs

Communication

Project management

Attention to detail

Job description

ABOUT 24 CARROTS

At 24 Carrots, we believe extraordinary hospitality doesn't happen by accident, it happens by design.

Job Details

Description

At 24 Carrots, we believe extraordinary hospitality doesn't happen by accident, it happens by design.

As a full-service, employee-owned catering and events company, we create remarkable experiences through thoughtful details, exceptional food, and hospitality that feels effortless. Behind every beautifully executed event are the standards, systems, and innovations that make consistency possible.

We're looking for someone who is passionate about hospitality, obsessed with the details, and energized by building the systems that elevate the guest experience across every event, venue, and touchpoint.

Job Summary

As our Brand Systems Manager, you'll be the steward of the 24 Carrots hospitality experience.

Reporting to the Chief Creative Officer, this role is responsible for transforming our hospitality brand into repeatable systems, standards, and experiences that can be consistently executed across the organization.

At 24 Carrots, our brand isn't just our marketing. It lives in every food display, beverage presentation, tabletop detail, service touchpoint, venue experience, and guest interaction. The Brand Systems Manager exists to ensure those experiences are intentionally designed, operationally executable, and continuously improving.

This isn't a traditional creative role, nor is it a traditional operations role. It's a rare opportunity to build the systems that translate hospitality into something every team can consistently deliver.

This role serves as the bridge between creative vision and operational execution, partnering across Culinary, Beverage, Service, Event Management, Warehouse, Sales, Venues, and Creative to develop scalable hospitality systems that strengthen both the guest experience and the business.

In This Role, You'll

Build and evolve company-wide hospitality standards that define the 24 Carrots experience.
Design repeatable systems, tools, playbooks, and operational resources that enable teams to consistently execute our brand.
Research, develop, and implement new presentation concepts, hospitality products, and guest experience enhancements.
Lead cross-functional implementation of new standards through training, documentation, field testing, and continuous improvement.
Partner with Warehouse on presentation collections, serviceware, display assets, and hospitality inventory strategy.
Evaluate execution in the field, identify opportunities for improvement, and continuously refine our systems based on operational feedback.
Collaborate across departments to ensure consistency, scalability, and alignment throughout the guest journey.

What You'll Bring

We're looking for someone who:

Has 5–7+ years of experience in hospitality, catering, hotels, restaurants, event production, creative operations, experience design, visual merchandising, product development, or a related field
Understands that exceptional hospitality is built through systems, standards, and consistent execution—not chance
Has experience developing SOPs, operational tools, training programs, or quality initiatives across multiple teams
Can translate creative ideas into practical, scalable solutions that improve both guest experience and operational performance
Enjoys researching hospitality trends, products, presentation techniques, and innovative guest experiences
Is comfortable leading cross-functional projects and influencing teams without direct authority
Has exceptional communication, organization, and project management skills
Thrives in collaborative environments while maintaining high standards and strong attention to detail
Is equally comfortable in strategic planning meetings and walking an event to validate execution

Compensation

$85,000 – $95,000
Full-Time | Salary | Exempt

Benefits & Perks

We are proud to be a 100% employee-owned company where every team member contributes to our success.

Benefits Include