Brand Systems Manager

The Patch Company; Costa Mesa (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

401(k) Retirement Plan

Paid Vacation & Sick Time

Holiday Pay

Professional Development Opportunities

Collaborative culture

Job summary

24 Carrots is seeking a Brand Systems Manager to steward the hospitality experience by turning brand vision into repeatable, scalable systems across all events, venues, and touchpoints. You will collaborate with Culinary, Beverage, Service, Event Management, Warehouse, Sales, Venues, and Creative to translate ideas into executable standards and processes.

This role focuses on building scalable hospitality systems that strengthen the guest journey and drive operational excellence, enabling teams

Qualifications

• 5-7+ years of hospitality, catering, hotels, restaurants, event production, or related field.
• Ability to translate creative ideas into practical, scalable solutions.
• Experience developing SOPs, tools, training programs, or quality initiatives.

Responsibilities

• Build and evolve hospitality standards defining the 24 Carrots experience.
• Design repeatable systems, tools, playbooks, and resources for brand execution.
• Research, develop, and implement new presentation concepts and guest experiences.
• Lead cross-functional implementation of new standards via training and field testing.
• Partner with Warehouse on presentation collections, serviceware, and inventory strategy.
• Evaluate field execution and refine systems based on feedback.
• Collaborate across departments to ensure consistency and scalability across the guest journey.

Skills

Hospitality

Cross-functional leadership

Communication

Project management

Attention to detail

Strategic planning

Event execution

Job description

At 24 Carrots, we believe extraordinary hospitality doesn't happen by accident, it happens by design.

As a full-service, employee-owned catering and events company, we create remarkable experiences through thoughtful details, exceptional food, and hospitality that feels effortless. Behind every beautifully executed event are the standards, systems, and innovations that make consistency possible.

We're looking for someone who is passionate about hospitality, obsessed with the details, and energized by building the systems that elevate the guest experience across every event, venue, and touchpoint.

JOB SUMMARY

As our Brand Systems Manager, you'll be the steward of the 24 Carrots hospitality experience.

Reporting to the Chief Creative Officer, this role is responsible for transforming our hospitality brand into repeatable systems, standards, and experiences that can be consistently executed across the organization.

At 24 Carrots, our brand isn't just our marketing. It lives in every food display, beverage presentation, tabletop detail, service touchpoint, venue experience, and guest interaction. The Brand Systems Manager exists to ensure those experiences are intentionally designed, operationally executable, and continuously improving.

This isn't a traditional creative role, nor is it a traditional operations role. It's a rare opportunity to build the systems that translate hospitality into something every team can consistently deliver.

This role serves as the bridge between creative vision and operational execution, partnering across Culinary, Beverage, Service, Event Management, Warehouse, Sales, Venues, and Creative to develop scalable hospitality systems that strengthen both the guest experience and the business.

In this role, you'll:

• Build and evolve company-wide hospitality standards that define the 24 Carrots experience.
• Design repeatable systems, tools, playbooks, and operational resources that enable teams to consistently execute our brand.
• Research, develop, and implement new presentation concepts, hospitality products, and guest experience enhancements.
• Lead cross-functional implementation of new standards through training, documentation, field testing, and continuous improvement.
• Partner with Warehouse on presentation collections, serviceware, display assets, and hospitality inventory strategy.
• Evaluate execution in the field, identify opportunities for improvement, and continuously refine our systems based on operational feedback.
• Collaborate across departments to ensure consistency, scalability, and alignment throughout the guest journey.

WHAT YOU'LL BRING

We're looking for someone who:

• Has 5-7+ years of experience in hospitality, catering, hotels, restaurants, event production, creative operations, experience design, visual merchandising, product development, or a related field
• Understands that exceptional hospitality is built through systems, standards, and consistent execution—not chance
• Has experience developing SOPs, operational tools, training programs, or quality initiatives across multiple teams
• Can translate creative ideas into practical, scalable solutions that improve both guest experience and operational performance
• Enjoys researching hospitality trends, products, presentation techniques, and innovative guest experiences
• Is comfortable leading cross-functional projects and influencing teams without direct authority
• Has exceptional communication, organization, and project management skills
• Thrives in collaborative environments while maintaining high standards and strong attention to detail
• Is equally comfortable in strategic planning meetings and walking an event to validate execution

COMPENSATION

$85,000 - $95,000
Full-Time | Salary | Exempt

BENEFITS & PERKS

We are proud to be a 100% employee-owned company where every team member contributes to our success.

Benefits include:

• Employee Ownership (ESOP)
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Holiday Pay
• Professional Development Opportunities
• A collaborative, hospitality-driven culture where innovation is encouraged

If you're excited about creating systems that transform great ideas into consistently exceptional guest experiences, we'd love to hear from you.

Join a team where hospitality, creativity, and operational excellence come together to shape unforgettable experiences, one event at a time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.