Brand Systems Manager

24 Carrots Catering and Events; California (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

24 Carrots Catering and Events seeks a Brand Systems Manager to translate creative vision into scalable, brand-wide systems across events, venues, and guest experiences. You will bridge creative briefing and operational execution, partnering with Culinary, Beverage, Service, Event Management, Warehouse, Sales, Venues, and Creative teams to implement repeatable standards.

The role emphasizes building clear SOPs, training teams, and continuously improving hospitality presentation and service while

Qualifications

• Strong written and verbal communication skills.
• Experience building repeatable processes and standards in hospitality or events.
• Ability to translate creative vision into operational systems.

Responsibilities

• Build and evolve hospitality standards that define the 24 Carrots experience.
• Design repeatable systems, tools, playbooks, and resources for brand execution.
• Develop new presentation concepts and guest experience enhancements.
• Lead cross-functional implementation of new standards through training and documentation.
• Collaborate across departments to ensure consistency and scalability throughout the guest journey.

Skills

Brand systems

Cross-functional collaboration

SOP development

Training teams

Hospitality knowledge

Tools

Confluence

Google Workspace

Job description

We're excited to begin our search for a highly organized, creative, and operationally minded Brand Systems Manager to help shape how the 24 Carrots brand comes to life across every event, venue, and guest experience.

Reporting to the Chief Creative Officer, this role is responsible for transforming our hospitality brand into repeatable systems, standards, and experiences that can be consistently executed across the organization.

At 24 Carrots, our brand isn't just our marketing. It lives in every food display, beverage presentation, tabletop detail, service touchpoint, venue experience, and guest interaction. The Brand Systems Manager exists to ensure those experiences are intentionally designed, operationally executable, and continuously improving.

This isn't a traditional creative role, nor is it a traditional operations role. It's a rare opportunity to build the systems that translate hospitality into something every team can consistently deliver.

This role serves as the bridge between creative vision and operational execution, partnering across Culinary, Beverage, Service, Event Management, Warehouse, Sales, Venues, and Creative to develop scalable hospitality systems that strengthen both the guest experience and the business.

You will:

• Build and evolve company-wide hospitality standards that define the 24 Carrots experience.
• Design repeatable systems, tools, playbooks, and operational resources that enable teams to consistently execute our brand.
• Research, develop, and implement new presentation concepts, hospitality products, and guest experience enhancements.
• Lead cross‑functional implementation of new standards through training, documentation, field testing, and continuous improvement.
• Partner with Warehouse on presentation collections, serviceware, display assets, and hospitality inventory strategy.
• Evaluate execution in the field, identify opportunities for improvement, and continuously refine our systems based on operational feedback.
• Collaborate across departments to ensure consistency, scalability, and alignment throughout the guest journey.

We're looking for someone who naturally sees both the creative vision and the operational path to bring it to life. Someone who enjoys building systems, improving processes, solving problems, and creating clarity across teams while maintaining an exceptional eye for hospitality, presentation, and detail.

The ideal candidate is equally comfortable developing a new presentation standard, documenting an SOP, testing ideas onsite, collaborating with chefs and event teams, organizing hospitality collections, and training others to execute with confidence.

Strong written and verbal communication skills, exceptional organization, and the ability to influence across departments are essential. Success in this role requires curiosity, ownership, follow‑through, and a passion for continuously raising the standard of hospitality.

If you're energized by building the systems behind exceptional guest experiences and want to help define the future of hospitality at one of Southern California's leading catering and events companies, we'd love to hear from you.