Brand Stylist & Customer Experience Lead

Tapestry (Coach/Kate Spade); Santa Clara (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kate Spade New York in Santa Clara is seeking a hospitality-driven retail associate who greets guests, provides styling advice, showcases looks, and guides purchase decisions to ensure a seamless checkout.

You will leverage brand knowledge across categories, maintain stockroom and POS accuracy, and contribute to a welcoming, high-energy environment. Experience in retail and strong communication are required; willingness to learn omni/virtual selling is a plus.

Qualifications

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Drive results through strong customer connections and storytelling.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Skills

Professional selling

Retail experience

Multitasking

Social media awareness

English proficiency

Job description

Kate Spade New York in Santa Clara is seeking a hospitality-driven retail associate who greets guests, provides styling advice, showcases looks, and guides purchase decisions to ensure a seamless checkout.

You will leverage brand knowledge across categories, maintain stockroom and POS accuracy, and contribute to a welcoming, high-energy environment. Experience in retail and strong communication are required; willingness to learn omni/virtual selling is a plus.