Brand Stylist & Customer Experience Associate

Tapestry (Coach/Kate Spade); Charleston (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Kate Spade New York in Charleston is seeking a dynamic retail associate to engage guests with warmth and expertise, delivering exceptional service across handbags, apparel, jewelry, and home accents.

You will greet customers, understand their style goals, offer styling advice, and guide purchase decisions while maintaining store presentation and accurate POS transactions. This role requires flexibility, teamwork, and a passion for fashion.

Qualifications

• Retail experience in fashion or lifestyle brands preferred.
• Strong customer service and communication skills.
• Ability to present product knowledge clearly to customers.
• Comfortable multitasking across tasks in a busy store.
• Familiarity with omni/virtual selling approaches.

Responsibilities

• Greet guests warmly and confidently; demonstrate strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Maintain stockroom organization and POS transactions; support loss prevention and merchandising.

Skills

Retail experience

Customer service

Product knowledge

Multi-tasking

Omni selling

Job description

Kate Spade New York in Charleston is seeking a dynamic retail associate to engage guests with warmth and expertise, delivering exceptional service across handbags, apparel, jewelry, and home accents.

You will greet customers, understand their style goals, offer styling advice, and guide purchase decisions while maintaining store presentation and accurate POS transactions. This role requires flexibility, teamwork, and a passion for fashion.